Doug Baker brings to Metrix more than 20 years of experience in the IT and software industry with a focus on leveraging technology and software solutions for business transformation. Most recently, Doug directed Manpower’s professional services practice providing transformational leadership to drive business adoption and deployment of Salesforce.com, Oracle, Infor and IBM applications across Manpower’s global operations.
“I am excited about the opportunity to join the strong team at Metrix and help evolve the organization into a world class service provider,” said Doug Baker. “Our emphasis will be on delivering high-value, high-impact solutions to clients in order to solve their toughest business challenges.”
Doug’s educational background includes an Executive MBA from the University of Wisconsin-Milwaukee and a bachelor’s degree in accounting and management information systems from the University of Wisconsin-Madison. His unique financial perspective, combined with an extensive service background, will allow him to intimately understand the needs of the company’s diverse customer base, and help both new and existing clients successfully implement Metrix software applications even faster.
“We are thrilled to have Doug join the Metrix executive team. He will make an immediate impact in our ability to deliver superior service to our clients,” said Larry Laux, CEO of Metrix. “As more and more organizations take a look at service management and mobile field service solutions to decrease their costs and improve customer satisfaction, Doug’s knowledge of implementation best practices will be a great asset to Metrix.”
“Doug’s significant experience outside the U.S. is also a huge win for our clients.” Laux continued. “Metrix is back in growth mode, and Doug joins us at just the right time.”
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Metrix software applications enable profitable service management through powerful customer support, field service, scheduling, warranty, reverse logistics and mobile solutions. Leveraging over 30 years of experience, Metrix provides a competitive advantage to innovative companies like Ingenico, Olympus, Cubic, Ericsson and IMAX by automating complex service processes. For more information, visit http://www.metrix.com.