1001tech IPvox EzyTouch call / contact centre software - new version delivers stability enhancements

PRLog (Press Release) - Nov. 7, 2010 - Petaling Jaya, Malaysia, Monday, 08 November, 2010 – 1001tech IPvox Sdn Bhd, a leading Malaysian technology provider of locally developed IP telephony software-based customer management and call / contact centre solutions, announced today significant enhancements to its EzyTouch All-In-One Call / Contact Centre Solution application.

EzyTouch is 1001tech IPvox’s flagship software solution and is 100% locally developed in-house on a combination of open-source and proprietary technologies. It offers a full suite of enterprise-class features at a substantial cost advantage to expensive international offerings. EzyTouch facilitates businesses in IP telephony communications with their customers in a call / contact centre environment. EzyTouch is also completely scalable from small-and-medium-size enterprise (SME) usage to large enterprise situations.

EzyTouch 1.6 includes the latest enhancements:
•   Runs parallel with Asterisk version 1.6, allowing for improved conformity
•   Increased stability in the handling of bandwidth shared with other communications usage
•   Greater integration & stable interoperability with third-party applications

“The demand for low-cost, high-quality call / contact centre technology solutions continues to grow steadily at all levels of business, even in the current climate of economic uncertainty,” said Looi Kien Leong, Executive Chairman of 1001tech Group, of which 1001tech IPvox Sdn Bhd is a member.  “EzyTouch 1.6 is ready to address market needs by delivering a better all-round communications experience, whilst retaining its affordability.

1001tech IPvox is also working towards the release of Malaysia’s first locally developed hosted cloud call / contact centre application, which allows full call / contact centre functionality through a web browser-based Software-as-a-Service (SaaS) model - it would be parked under the EzyTouch brand.

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About 1001tech IPvox
1001tech IPvox Sdn Bhd is a member of 1001tech Group and is Multimedia Super Corridor
(MSC)-status. Incorporated in 2000, it specialises in IP telephony software-based customer management and call / contact centre technology solutions. The company has grown to be a leader in providing solutions for both small and medium-sized enterprises (SMEs), as well as large companies through its EzyTouch product lines. Its prime focus is in the delivery of high-quality, low-cost solutions for organisations across the region. 1001tech IPvox has a network of channel partners and clients across Asia, the Middle East and Europe. www.1001tech.com.my/IPVox