The five-minute online survey is based on Aberdeen Group’s new research report, “State of Service Management 2011.” The result is a complimentary analysis of your service business performance versus other best-in-class (top 20%), average, and laggard (bottom 30%) organizations. The customized report includes comparison tables, performance charts, and personalized recommendations from Aberdeen service management experts. To access the online tool, visit: http://assessment.aberdeen.com/
In an effort to drive retention and revenues, service leaders are looking for a roadmap to improve connectivity between the service organization and the rest of the enterprise and eventually with the end-customer. We designed our interactive assessment tool to provide such a maturity path.” said Sumair Dutta, senior research analyst, Aberdeen Group. “By allowing participants to tap into our extensive research, we help them prioritize their actions and investments.
"The Aberdeen Group's research can help you justify service automation projects for next year," said Tom Bowe, vice president of marketing for Metrix. "One of the keys to achieving best-in-class status is having a closed-loop service management system. By sharing this interactive assessment tool, we're helping service managers identify process improvements that deliver significant ROI and drive down costs, grow service revenues and increase competitiveness."
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Metrix software applications enable profitable service management through powerful customer support, field service, scheduling, warranty, reverse logistics and mobile solutions. For more information, visit http://www.metrix.com.