1. Latest News
  2. Submit Press Release
  1. PR Home
  2. Latest News
  3. Feeds
  4. Alerts
  5. Submit Free Press Release
  6. Journalist Account
  7. PRNewswire Distribution
Metrix Logo

Metrix and Aberdeen Offer Service Managers Free Access to Interactive Benchmarking & Assessment Tool

Compare your service organization’s performance to best-in-class companies

 
PRLog - Oct. 25, 2010 - WAUKESHA, Wis. -- Metrix, the field service software company, today announced the availability of a free service performance and benchmarking tool. Developed together with Aberdeen Group, the easy-to-use, online assessment will help service business leaders identify their top priorities for 2011.

The five-minute online survey is based on Aberdeen Group’s new research report, “State of Service Management 2011.” The result is a complimentary analysis of your service business performance versus other best-in-class (top 20%), average, and laggard (bottom 30%) organizations. The customized report includes comparison tables, performance charts, and personalized recommendations from Aberdeen service management experts. To access the online tool, visit: http://assessment.aberdeen.com/qXWfZ0vRVw/MET597/sponsor.aspx. The service management report can be found at: http://v1.aberdeen.com/includes/asp/sponsored_registratio...=

In an effort to drive retention and revenues, service leaders are looking for a roadmap to improve connectivity between the service organization and the rest of the enterprise and eventually with the end-customer. We designed our interactive assessment tool to provide such a maturity path.” said Sumair Dutta, senior research analyst, Aberdeen Group. “By allowing participants to tap into our extensive research, we help them prioritize their actions and investments.

"The Aberdeen Group's research can help you justify service automation projects for next year," said Tom Bowe, vice president of marketing for Metrix. "One of the keys to achieving best-in-class status is having a closed-loop service management system.  By sharing this interactive assessment tool, we're helping service managers identify process improvements that deliver significant ROI and drive down costs, grow service revenues and increase competitiveness."

# # #

About Metrix:
Metrix software applications enable profitable service management through powerful customer support, field service, scheduling, warranty, reverse logistics and mobile solutions. For more information, visit http://www.metrix.com.

--- End ---

Click to Share

Contact Email:
***@metrix.com Email Verified
Source:Metrix
Phone:800-543-2130
Zip:53186
Location:Waukesha - Wisconsin - United States
Industry:Software, Technology, Business
Tags:service management, interactive assessment, benchmarking tool, field service software, service automation, connectivity
Shortcut:prlog.org/11023864
Verified Account Email Address

Disclaimer:   Issuers of the press releases are solely responsible for the content of their press releases. PRLog can't be held liable for the content posted by others.   Report Abuse

Latest Press Releases By “

More...

Trending News...



  1. SiteMap
  2. Privacy Policy
  3. Terms of Service
  4. Copyright Notice
  5. About
  6. Advertise
Like PRLog?
9K2K1K
Click to Share