Market Report, "ALM and ITIL: spanning the divide with IT operations", published

New Software research report from Ovum is now available from Fast Market Research
 
Oct. 21, 2010 - PRLog -- Runtime has long been the neglected half of the application lifecycle, a phase when development organizations typically hand off responsibilities to IT operations (ITO). With both sides torn by entrenched cultural divides, problem resolution inevitably degenerates to finger-pointing and, ultimately, added costs. Because "dev-ops" collaborations are rare, it reinforces the notion that IT is incapable of delivering quality products that bring value to the business when the business needs them.

Both sides have developed their own process disciplines. Numerous software development lifecycle (SDLC) methodologies have emerged. However, with growing acceptance of the ITIL framework (especially in regions such as Western Europe and across larger organizations), IT service management (ITSM) professionals have seized the initiative in asserting process discipline to improve IT-to-business integration, ITO efficiency, and the quality of IT service delivery.

For more information or to purchase this report, go to:
-  http://www.fastmr.com/prod/87560_alm_and_itil_spanning_th...

Report Table of Contents:

SUMMARY
Impact
Ovum view
Key messages
GETTING BEYOND FINGER-POINTING
The problem: production is the missing link in the application lifecycle
There is a better way
RECAP: THE DEVELOPMENT SOLUTION TO "DEV-OPS" COLLABORATION
Adopt a design-for-manufacturing approach
Treat software as a durable good
ITIL provides a logical context for "dev-ops" interaction
Inception
Construction
Transition
Operation and continuous improvement
SOLUTION FROM THE ITO SIDE: APPLY ITIL TO CROSS THE DIVIDE
Adopt a federated approach to lifecycle management
Not just an arbitrary connecting of the dots
Using RACI to map out the roles
Focus on key ITIL processes
Incident management
Problem management
Change management
Configuration management
Release management
Service-level management
RECOMMENDATIONS
Recommendations for enterprises
Recommendations for ITSM tools vendors
APPENDIX
Further reading
Methodology

List of Tables
Table 1:  The RACI matrix

List of Figures
Figure 1:  Mapping the application lifecycle to ITIL V3
Figure 2:  Coordinating IT service planning with Agile software development
Figure 3:  The impact of a high-software usage issue on the application lifecycle
Figure 4:  ALM mapped to ITIL configuration management process
Figure 5:  Different paths to IT portfolio management

About Ovum

Ovum fully understands convergence across telecoms, IT services and software. They invest heavily in researching what is happening in a market that is dynamic and full of risk and reward, analysing the changes and identify the threats and opportunities ahead for their clients. Ovum's team has extensive experience in the sector and is dedicated to 'getting closer' - to the industries they advise on, to the people they work for, and ultimately to the real issues determining how ICT markets behave. Ovum maintains a fluid, highly collaborative structure that brings the right range of expertise to each situation.  View more research from Ovum at http://www.fastmr.com/catalog/publishers.aspx?pubid=1006

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156.

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Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.
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Tags:Itil, Lifecycle, Application, Dev-ops, Ito, Divide, Software, Recommendations, Configuration, Finger-pointing
Industry:Software, Computers, Technology
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