Global Response call center to hire 300 workers over next 5 years

Global Response, an outsourced call center out of Florida, plans on hiring 300 workers over the next 5 years to their Sawyer, Michigan office.
By: El Toro Interactive
 
Oct. 19, 2010 - PRLog -- Global Response, an outsourced call center with headquarters in Florida, is planning on hiring more than 300 workers over the next 5 years for their Michigan branch in Sawyer. This decision comes as a result of Global Response securing some long-term contracts that will allow them to hire the full-time help they need.

Lynn Lundquist, Vice President of Michigan Operations, says that “…probably 95 percent of the jobs that we’ve filled so far come right from the Marquette-Alger county areas, and we anticipate that the trend will continue.” These counties are the ones surrounding the town of Sawyer, so locals are looking forward to the new job opportunities.

Not only will Global Response (http://www.globalresponse.com) fuel the job market in the near future, but they are also planning on investing in their facilities—to the tune of $3 million. Most of this money will be spent on technology upgrades, but it will also be used for renovations if they decide it is necessary. Their current facility has enough room for about 150 employees but, given the possible need to increase their capacity, another 150 seats may need to be added. Because their building is an old ACN facility, it is easily compatible for this type of expansion.

"We've recently just hired 35 people, just a week or two ago. We have another class of eight that just started this week,” Lundquist says. She also mentioned that they are coming into the busy holiday season, and will need to hire a lot of temporary help. Even though Global Response has already started hiring for these new positions, they expect the hiring to take off in 2011. From then on, they expect to hire over 300 employees over the next 5 years.
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Source:El Toro Interactive
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Tags:Call Center, Call Center Outsourcing, Outsourced Call Center
Industry:Customer service
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