24-7 Intouch Announces Strategic Contact Center Partnership with LiveOps

Oct. 15, 2010 - PRLog -- 24-7 Intouch, an award-winning multichannel contact center outsourcer, and LiveOps, the leading cloud-based contact center workforce and technology provider, today announced they have entered into a strategic partnership. The companies will leverage their experience, capabilities and expertise to deliver next generation contact center solutions.

24-7 Intouch and LiveOps have closely aligned service goals and together will deliver contact center solutions that reflect the needs of today’s customer. The partnership will provide client companies with the opportunity to optimize all communication channels - email, chat, voice - to exceed customer demands, support company growth, and effectively adapt to any economic or service trends.

“We continually strive to provide custom solutions and offer flexibility to meet any service or sales need,” says Greg Fettes, President and CEO of 24-7 Intouch. “Our partnership with LiveOps enables us to offer enhanced contact center solutions. The common stance we share in terms of culture, quality standards and innovation allows for seamless service integration and delivery. As a result, we’re able to help our clients effectively meet the unique demands of their customers.”

“At LiveOps we believe that in addition to our world class services and technologies, it is important for our clients to have a community of partners that help further maximize the performance and overall revenue opportunities they can achieve," said Matt Fisher, EVP and GM at LiveOps.  "Our partnership with 24-7 Intouch, will provide our customers with more choice and flexibility in how they design their contact center solutions to best achieve their specific business goals."  

Both companies will be in attendance and have representatives at the 2010 SOCAP International Annual Conference next week in San Francisco from October 17-20.

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24-7 Intouch (www.24-7intouch.com) is a leading contact center outsourcing company that delivers innovative and value-driven outsourcing solutions via voice, live chat and email, across all industry segments. Using the most advanced technology in the industry and Certified Sales and Customer Service Representatives, the multichannel approach taken by 24-7 Intouch addresses both long and short-term goals to reduce costs, increase incremental revenue and deliver lifetime customer loyalty. The company operates under two service delivery models, Shared and Dedicated, which cater to the specific needs of each client with scalable and customized solutions. The 24-7 Intouch team is aligned to act as brand specialists, representing their client’s brand, culture and employees in each business partnership.