The City of Pompano Beach selects TeleSwitch to provide Unified Communications solution.

Oct. 14, 2010 - PRLog -- Pompano Beach, FL - After a rigorous RFP selection process, TeleSwitch was selected to provide a Unified Communication solution to the City of Pompano Beach.   TeleSwitch, a ShoreTel Champion Partner, designed a solution built around the  brilliantly simple ShoreTel Unified Communications platform.   The Shoretel Unified Communications platform, along with  leading technology manufacturers Lifesize and Brocade, make up the complete Unified Communications vision the City outlined in their recent RFP.

In Pompano Beach, residents appreciate the unspoiled, friendly, clean, and safe environment that attracts caring neighbors and nurtures quality schools. A key reason for its high quality of life is a city government that focuses on openness and accessibility and understands how to identify and respond to its citizens’ concerns.

When Pompano’s residents call city services, they expect to be treated in accordance with the city’s commitment to constituent satisfaction, not to be put on hold endlessly or to be shuttled to voicemail. So when the time came to replace the city’s aging communication system, the IT team had this high service expectation as their top priority. In addition, they sought a system that offered configurable call handling with integrated presence information that could be easily and economically maintained by their internal IT staff.

About the City of Pompano Beach
The City of Pompano Beach is a thriving community of more than 100,000 people along the coast of the Atlantic Ocean just to the north of Fort Lauderdale, FL. It is part of the South Florida metropolitan area, which is home to almost 6 Million people. The city has also been listed as one of the top real estate markets being featured in CNN, Money and the Wall Street Journal as one of the country's top vacation home markets.

About TeleSwitch
TeleSwitch is a leading global provider of voice and data communications solutions serving customers worldwide since 1993. TeleSwitch partners with the most recognized manufacturers and service providers in the telecom industry, bringing the benefits of Business Class IP Telephony to hundreds of companies worldwide. TeleSwitch is recognized in the telecommunication industry as an elite solution provider for their highest level in customer care, knowledge and extensive experience in business communications.

About ShoreTel
ShoreTel, Inc.  is the provider of brilliantly simple Unified Communication (UC) solutions based on its award-winning IP business phone system. ShoreTel offer organizations of all sizes integrated, voice, video, data, and mobile communications on an open, distributed IP architecture that helps significantly reduce the complexity and costs typically associated with other solutions. The feature-rich ShoreTel UC system offers the lowest total cost of ownership (TCO) and the highest customer satisfaction in the industry, in part because it is easy to deploy, manage, scale and use. For more information, visit http://www.shoretel.com.

About LifeSize Communications
LifeSize Communications is a world leader in high definition video communications and telepresence. Founded by industry veterans in 2003, LifeSize pioneered high definition video communications to make communicating at a distance as natural and effective as being in the same room, for anyone, anywhere. LifeSize became a division of Logitech in December 2009, sharing a vision of everywhere there is voice there should be video. More information about LifeSize can be found at http://www.lifesize.com.

About Brocade
Brocade  develops extraordinary networking solutions that enable today’s complex, data-intensive businesses to optimize information connectivity and maximize the business value of their data. For more information, visit www.brocade.com.

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TeleSwitch is a leading global provider of voice and data communications solutions serving customers worldwide since 1993. TeleSwitch partners with the most recognized manufacturers and service providers in the telecom industry, bringing the benefits of Business Class IP Telephony to hundreds of companies worldwide. TeleSwitch is recognized in the telecommunication industry as an elite solution provider for their highest level in customer care, knowledge and extensive experience in business communications.