New golden rule in sales and customer service

Oct. 14, 2010 - PRLog -- Customer service and sales teams may be missing opportunities when they assume all customers want to be treated the same way they themselves would want to be treated. New training helps customer service and sales teams discover the intellect styles of their customers and modify their behaviour for larger returns.

"People are most comfortable in their native intellect style," explains Wendy Moore-MacQueen, keynote speaker and trainer. "The challenge for customer service and sales teams is their native intellect style may be in conflict with their customers' styles"

Even when communication is through email or the telephone, customer service personnel can identify what their customer needs to have a successful outcome according to the new training module, Customer Click.

"Customer Click takes a deep look at the different intellect styles, their key traits and how to interact successfully with each of them," Ms. Moore-MacQueen stated. "Every training session we have delivered has had that 'light bulb' moment when participants see how modifying their communication, out of respect for the customer's native style, could change their level of success."

Developed as a 2.5 hour workshop, Customer Click has also demonstrated value for personal and team relationships.

"In reality, your interaction with your customer is a relationship," she added. "The Customer Click information is really about communicating within relationships. I've had attendees tell me the information helped them with a difficult personal relationship and others have shared the positive changes in their team dynamics through understanding the needs of the different intellect styles."

Moore-MacQueen has delivered the Customer Click training to conferences, corporations and non-profit organizations. She is regarded as an energetic and passionate speaker who brings humour and real life examples to the training. With over 25 years experience in marketing communications and education in the psychology of message delivery, Moore-MacQueen travels broadly bringing this new golden rule to enthusiastic audiences.

For more information visit, http://www.customerclick.ca/ .

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Customer Click was developed by Mormac Brand Re-engineering after years of research, observation and testing. Its popularity as relationship and team dynamics training has helped it branch out from the original intent of customer service and sales impact improvement. The training module gets excellent reviews from every audience and Wendy Moore-MacQueen, owner of Mormac Brand Re-engineering, is requested to do return visits by many of her clients.

Mormac Brand Re-engineering is strategically located to serve both Canadian and American audiences with easy access to international travel points for world-wide training sessions.