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Follow on Google News | BPO India: Access to Multiple AvenuesWith such a huge setup, Indian BPO industry has become a hotspot for outsourcing giants across the globe. It helps offer variant services to its trusted clients both in India and overseas.
By: Gauri Kumari According to recent statistics, an estimated 0.7 million people are working in the outsourcing sector. The annual revenues are around $11 billion, which is approximately around 1% of the GDP. Every year, more people graduate in India, and since Bpo sector provides ample job opportunities, the youths are extremely attracted towards this field. Apart from high employment quotient, this sector also provides high wages to its employees…which is yet another “hit the jackpot” feature. BPO has frequently been referred to as an ITES or Information Technology-Enabled Service industry since most of its business processes include some form of automation, as IT “enables” these services to be performed. Being a powerful and flexible tool, the BPO sector achieves the objectives in quite a cost effective manner. This in turn cuts down the operational cost to almost half resulting into huge profits. Indian BPOs ensure immense customer gratification leading to increased customer retention, improved productivity, ultimately resulting in humongous profits as they are backed with state-of-the- Majority of Indian BPOs are accredited with an ISO: 9001 2000 certification, which further affirms their performance competence. These are usually driven by pragmatic and performance based approach for all outbound communications. BPOs usually associate with companies, which range from small-scale businesses to Fortune 500 companies. This eventually results in long lasting and flourishing partnerships. After tasting the great success of Bpo companies, another offshoot of the same called KPO (Knowledge Process Outsourcing) # # # Cleave Global provides BPO services as a call center and Software development services. It offers software solutions and BPO solution to telecom sector, financial sector and healthcare sector. End
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