Strengthening our processes, service delivery, brand awareness, credibility, customer trust and global positioning are among the contributing factors for FREENET Malaysia to obtain the ISO 20000 certification. The ISO 20000 certification helps FREENET Malaysia to align with our mission of delivering high quality IT Outsourcing services that exceed the customer’s service level expectations. By adopting the ITIL best practices, FREENET Malaysia aims to attract the global market with exceptional business services while continuously improving its processes. In short, securing the ISO 20000 differentiates us against our competitors by providing the much needed global recognition which is in line with our long-term expansion plan.
ISO 20000 is a highly respected international IT Service Management standard that promotes an integrated process approach to effectively deliver services to meet business and customer requirements. The standard is aligned with the IT Infrastructure Library (ITIL), the global de facto standard for IT Service Management. For FREENET Malaysia, the certification provides us the competitive advantage to expand our client base through continuously improving our service quality. The certification affirms FREENET’s proven ability to meet strict requirements in delivering the highest level of client services that fulfil their business needs.
Following the ISO/IEC 27001:2005 certification on Information Security Management System (ISMS) in 2007, FREENET Malaysia has also passed the certification renewal audit conducted by BSI. The scope of ISMS certification covers area of FREENET’s Data Center & Hosting services, Managed Services, IT Continuity Services and IT Helpdesk Services. Attaining compliance to ISO 27001 demonstrates to our customers that we are committed to security and have the ability to handle information in a secure manner as confidentiality, integrity and availability of information is adequately addressed. The successful reappraisal is an evidence of our successful implementation of the ISO 27001 standards that are put in place, reviewed and verified from time to time.
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FREENET provides Data Center Services, Managed Services, Network Services, Service Desk Services, Business Continuity Services and IT Solutions Services. The company is certified in ISO 20000 (IT Service Management - ITSM) and ISO 27001 (Information Security Management System – ISMS). FREENET is a VMware VIP Professional Partner, Microsoft Gold Certified Partner, IBM Blue Circle Member, HP Blade Elite Partner as well as member of the Asia Pacific Network Information Center and Malaysia Internet Exchange that offers a full range of Network services. The company has built an impressive customer base within just 12 years of its inception in 1998. Today, FREENET’s customers include MNCs and Top 100 local companies and organisations of all sizes from financial services, healthcare, IT, media, manufacturing, retail and non-profit organisations. FREENET owns and operates 3 data centers in Malaysia.