The external customer is an easy one to identify. They are the ones who pay you. The bride and groom, the host, the corporate event planner and so on. And if you want to get work, you better provide them with top-notch customer service.
The internal customer is a different story. When a DJ is hired to perform at a wedding, or any function for that matter, he becomes a member of a team. The photographer, videographer, florist/decorator, event manager, bartender, catering staff, cleaning crew — all need to have a good working relationship to make it seamless to the external customer. And his role is no more important than any other team member. Some disc jockeys would be well served to remember this simple fact.
Whenever I arrive at a venue to set up, I always make the effort to smile and say hello to every person who is working that day. If you have ever worked in the food service industry, as I have, you know how boring and repetitive (and under appreciated)
Teamwork between the DJ and photographer is paramount, otherwise special moments can be missed. Working closely with the caterer ensures that their staff can provide the best service to guests.
Having an open line of communication with the other professionals who are on the job will provide a better finished product for your shared customer.
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A professional mobile disc jockey service. Well over 20 years of service to customers.
My ongoing goal is to provide a personalized, fun experience to my customers and to make the process an easy one.