Edcomm Banker’s Academy Updates Head Teller Training Program for 2010

Sept. 27, 2010 - PRLog -- New York, NY  -- Edcomm Banker’s Academy has recently updated its Head Teller training program for 2010. Achieving Head Teller Excellence has been updated as part of Edcomm Banker’s Academy’s ongoing commitment to providing the most up-to-date and pertinent financial services information as the banking industry enters a new decade.

The Head Teller is the most important job in the branch, and yet employees often receive no training after they become Head Teller. Head Tellers are typically selected for their excellence on the teller line, but being the best Teller doesn't equal being the best Head Teller. Head Tellers must learn how to efficiently and effectively lead the teller line.

Achieving Head Teller Excellence, from Edcomm Banker’s Academy, is an interactive training program that gives Head Tellers the skills they need to effectively manage and lead their bank’s front line. The program begins with a review of key teller skills and knowledge, and then addresses the tasks and responsibilities of being a Head Teller. Participants will also learn a model for successfully communicating with their employees and customers while providing outstanding sales and service. By learning leadership skills, as well as how to manage schedule and resolve conflict, Head Tellers will help motivate their staff to meet their bank's goals.

For more information about programs like this, or to find out how The Edcomm Group Banker’s Academy can customize any training program, log onto www.bankersacademy.com or call +1.212.631.9400.

The Edcomm Group Banker’s Academy is a 23-year-old multimedia education and communication consulting firm specializing in the development of creative business solutions that improve productivity, customer service and market share - providing bottom-line results. The Edcomm Group Banker’s Academy has had the privilege of assisting many distinguished clients with business solutions in the form of eLearning programs, online bank training and classroom instruction, multimedia production and online and print based documentation. Edcomm Banker's Academy offers many off-the-shelf and customized courses such as Teller Training, Compliance Training and Systems Training specifically designed for Banks, Credit Unions and Money Services Businesses (MSBs).

The Edcomm Group Banker's Academy (www.bankersacademy.com) is headquartered in New York City with locations and representation throughout the world.

Contact:
Dr. Linda Eagle
Edcomm Banker’s Academy
21 Penn Plaza Suite 1010
New York, NY 10001, USA
T: 212.631.9400
F: 212.631.0659
linda.eagle@edcomm.com
http://www.bankersacademy.com