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Follow on Google News | Popular U.S. Ecommerce Site Surprises Canadian Fans with Whirlwind Tour of Hand-deliveriesLast week, the founders of Utah-based BabySteals.com surprised their Canadian fans with an unprecedented three-day, three-city tour — hand-delivering orders to their customers' homes and showing up where they were least expected.
By: Marit Fischer Jana Francis, BabySteals.com’ Francis agreed. It would be great. And crazy. So Francis booked flights for herself and Mr. BabySteals and headed north to surprise the Canadian moms. Project “We Send Joy” was on. On September 15, the duo crashed a BabySteals.com meet-up at a fan’s house (that fan, Dunia Pinnegar, was the only customer who was in on the plan). Francis and Clevenger then set off to fulfill their surprise deliveries, knocking on 15 doors each day, traveling through Vancouver, Edmonton and Calgary. “I could barely believe it when Jana and Rett were standing in my living room with me and a dozen other unsuspecting BabySteals.com fans,” said Pinnegar. “What other company goes so far as to meet up with their customers, let alone in another country? It just goes to show that the Steal Network isn't just a company that provides great products, stellar customer service and prompt shipping. They are a company with heart that truly loves their customers. They take 'customer appreciation' to a whole new level.” “I never could have imagined customers like we have,” said Francis. “We wanted to make an extra effort to let them know, in person, how much they mean to us. For us to show up on their doorsteps? In another country? Who does that? We may be nuts, but our customers are totally worth it.” About BabySteals.com BabySteals.com is a deal of the day baby boutique that features one item every day until it sells out. Each item is available for a fraction of the retail price — 50-80% off — and is revealed every morning at 9am MST. Launched in April 2008, BabySteals.com was the first deal of the day website to exclusively offer quality baby and maternity products. BabySteals.com was the first site in the Steal Network, which also runs KidSteals.com and ScrapbookSteals.com. For more information, visit http://www.babysteals.com and http://www.stealnetwork.com. End
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