Glasswerks Inc. Unveils a Suite of Online Customer Services to Enrich Customer Experience

Sept. 7, 2010 - PRLog -- SOUTH GATE, Calif. -- In response to the challenges posed by a weakened economy, Glasswerks Inc.--a leader among commercial and architectural glass fabricators--announced it has launched a full suite of online services and programs aimed to provide a more convenient, informed, and inexpensive overall customer experience.

The available suite of programs and services include:

   •   Glassperks Rewards Program - a customer loyalty program allowing clients to accrue points earned per purchase and redeem them in exchange for exclusive discounts, complimentary services, and merchandise.
   •   MyGlasswerks Online Customer Portal - a password-protected online intranet where potential and current customers are given 24/7 access to request a quote, place an order, and check an order status.
   •   Glasswerks Gazette Electronic Newsletter - a bi-weekly e-zine subscribers receive via email containing the latest company and product news, exclusive deals, and helpful tips and articles.
   •   Glasswerks Twitter Microblog - a feed of updates on company and industry news, glass architecture, and opinions on pressing issues. To follow Glasswerks on Twitter, go to http://twitter.com/glasswerksinc.

The majority of orders Glasswerks receives require twenty-four-hour turnaround. Through the online services suite, Glasswerks’ customers can learn the latest product discounts, place and review orders, and reap reward points all the while saving time and cutting costs for both Glasswerks and its customers.

“We’ve designed each program to allow for more comprehensive and constant avenues for support and communication with our customers,” says Ed Rosengrant, VP of Sales and Marketing at Glasswerks. “Both time and money are scarce in this economy, but by investing in our online tools and customer outreach programs, we have already seen decreases in our inbound call volume to our customer service representatives and increases in customer engagement with our bi-weekly sales promotions.”

“We anticipate the weekly coupon found in the Glasswerks newsletter, 'The Glasswerks Gazette,'” says Bob Eckhardt, principal of Western State Glass. “Taking advantage of their promotional sales has helped us save on orders.”

“We are excited to participate in the MyGlassperks loyalty program,” says Bernie Singer, owner of Uncle Bernie’s Glass & Mirror. “We’ve been a Glasswerks client for over 30 years, and we are glad to hear they are rewarding their most loyal customers.”

To sign up for any of Glasswerks’ online customer services, visit http://www.glasswerks.com.


About Glasswerks
Glasswerks Inc. is a leading commercial and architectural glass fabricator headquartered in South Gate, California. Glasswerks Inc. produces architectural glazing products, glass furniture, mirrors and decorative glass; specializing in the production and fabrication of laminated, tempered, insulated, bullet-resistant, hurricane-resistant, and high performance low-e glass products. Born out of the competitive construction landscape of Los Angeles in 1979, Glasswerks Inc. operates from eight other U.S. facilities located in Northern and Southern California, Texas, and North Carolina. Catalina Tempering, Personal Touch Glass, and Avalon Glass & Mirror are subsidiaries of Glasswerks Inc.

Contact Information:

Ed Rosengrant
VP Sales & Marketing
Glasswerks
(888) 789-7810
edr [at] glasswerks.com

Tallulah David
Tallulah David Communications
(323) 832-8414
tallulah [at] tallulahdavid.com

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Glasswerks Inc. is a leading commercial and architectural glass fabricator headquartered in South Gate, CA, producing architectural glazing, glass furniture, mirrors and decorative glass, as well as laminated, tempered, and insulated glass products.