A BPM system tends to manage a structured process which typically follows a predetermined pattern. However, on a day-to-day basis, there may be unexpected situations that occur at any point of the process that require human intervention. These situations are usually solved through an e-mail, communication via Messenger or by telephone, thus loosing traceability, visibility and control of the process, leaving the knowledge in the minds of the people and not in the organization.
This is solved by launching an unstructured process with FreeFlow ® that resolves the situation in a collaborative way while maintaining control and visibility of unexpected situations or exceptions.
Polymita FreeFlow ® enables the implementation of unstructured processes at any time or as a part of a structured process. It provides collaboration features, assigning unplanned tasks to users, adding new users or adding new documents or data that are needed to manage the incident, emergency or unplanned change. The FreeFlow ® users access the same process context that the original process (data, documents, indicators, ... business rules) and supports collaboration, approval, delegation, alerts and cancellation tasks.
Polymita FreeFlow ® also provides the ability to create dynamic workflows, both within a process and independently, with dynamic assignment of roles, on-demand creation tasks from structured processes and their control and supervision, as well as other features. Polymita FreeFlow ® can be used on-premise, as SaaS or Cloud.
According to Luis Ignacio Cortes, Vice President and Chief Marketing Officer of Polymita, "Polymita FreeFlow ® starts a new era in the process management. It gives the ability to manage in a collaborative and effective way processes and activities. It allows managing in a controlled way all the exceptions and unforeseen situations, which represents over 60% of the activities of a company. With FreeFlow ® we are helping to reduce the cost and inefficiency involved, keeping control of the situation and increasing customer satisfaction and improving profitability. "
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Polymita, world leader in BPMS, provides organizations with software & process-based solutions that provide them with unified management of people, processes & contents for improved productivity, visibility into business activities & agile decision making