Hold the line! On Line Computing Searches for Britain's worst support call, ever!

Aug. 31, 2010 - PRLog -- London based IT support services firm, On Line Computing, today announced their search for Britain’s worst support call, ever. Celebrating the launch of their Vendor Management Services, the company is looking for tales of the inept, bizarre and painfully long calls to helpdesks and support centres of any service. Members of the business community are being urged to share their worst calls on the company’s website onlinecomputing.co.uk, where the visitors can vote for the best submission. The three highest rated worst calls will win six, three or one months of free Vendor Management Services.

And submissions have already started. William Fox-Staeton, PR & Marketing Manager comments: “Every person has at least one bad support call story - it’s that one hot topic that can make the blood boil, and the accounts we’ve received range from bad to hilarious - One woman had to close her deceased father’s credit card account as the executor of his estate. The call centre refused to cancel it until they had spoken to her father – it was a long call!” Due to the nature of the prize, On Line Computing wants the public to judge who should get the free Vendor Management Services (VMS): Fox-Staeton continues; “It’s a pretty cool package where we’ll effectively take a huge headache away for six months, giving your staff a lot more time. We’re confident visitors to our website will judge who is most in need of a break from it, and could do with VMS.” Runners up will also receive a prize – “Some of the submissions we’ve had have been laugh out loud and should definitely go on a t-shirt if they don’t win the grand prize.”

VMS was launched by On Line Computing earlier this week as a solution for cost conscious companies needing to gain back valuable time and save money with their support and contract agreement / renewal calls to their business providers. VMS works most effectively with On Line Computing’s Proactive IT Support, it is offered as a standalone service, working alongside companies’ existing IT team. It covers ISPs, Website Hosts, Anti-Spam, AV and Content Filtering, Blackberry Providers, Multi-Function Printers, 3rd Party Applications, Phone Systems, Landline Providers, Audio Visual Services, and Teleconferencing.

The search for Britain’s Worst Support Call closes October 1st. For more information, visit onlinecomputing.co.uk/worst

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Established in 1993, On Line Computing is a London based IT firm providing proactive managed IT services, support, data backup and technology consultancy to London SMEs and charities. Determined to ‘Exhilarate your Business”, On Line Computing compliments its services with expertly written how-to content through its website, Youtube videos, social media and newsletters.

Their Managed Services comprise of four parts: Proactive Technology Management – problem prevention through server monitoring every minute; Network Administration - telephone support and monthly onsite visits; Reactive Support Services – problem isolation and resolution; and Technology Consultancy – Independent strategic IT planning for SMEs and Charities. The company also provides Military Strength remote data backup through their DataGrid. Their “how-to” content is focused on improving the success of today’s business in areas of information technology, enterprise and finance.