No more support calls ever again - The Launch Of Vendor Management Services For London Smes

Aug. 31, 2010 - PRLog -- On Line Computing today announced the launch of “Vendor Management Services” (VMS). Designed for cost conscious London small-mid sized enterprises (SMEs), the package expertly handles problem resolution and contract handling with Internet Service Providers (ISPs), mobile networks, 3rd party applications and eight other business supplier types.

Jeremy Graham-Clare, General Manager of On Line Computing, comments:  “We’ve seen a sharp demand from London businesses needing to streamline their problem management and get a better deal with their vendors; in this economy, they don’t have the time for lengthy support calls.” VMS is already included in the company’s Proactive Managed Services package. However, since the 2009 recession, there has been an increasing call for a standalone service. Graham-Clare continues: “We’re excited with the feedback we’re already getting from the companies that have trialled VMS. Over six months, they’ve saved thousands of pounds in staff time, no longer wasting staff resources tied to the phone with technical support desks or account managers for phone services, ISPs, and computer security, to name a few.”

VMS comprises of two components: Problem Resolution and Agreement Management / Renewal. For example, a company with failing internet would have to liaise between their ISP and IT Support company, passing messages back and forth as a middleman. With VMS, the client can make one phone call, and On Line Computing will work directly with the ISP. As the problem is dealt with an expert team of IT engineers, resolution is reached at a faster rate.

VMS saves its clients from the arduous task of getting estimates, quotes and finding the best deal. Drawing on 17 years of relationships with leading business providers, contract agreements and renewals are handled by a team of On Line Computing’s account managers. Graham-Clare comments: “Procuring, negotiating and agreeing on new services is that one task a lot of people dread and simply don’t have the time for  - we’re pleased to offer a solution.”

VMS is complimented with On Line Computing’s IT Support, but has successfully worked with companies’ existing IT support team. It covers ISPs, Website Hosts, Security software and services vendors (Anti Spam, AV and Content Filtering), Mobile device providers (Blackberry, iPhone and Androids etc.), Multi Function Printer, 3rd Party Applications, Phone Systems, Landline Providers, Audio Visual Services, and Teleconferencing.

# # #

Established in 1993, On Line Computing is a London based IT firm providing proactive managed IT services, support, data backup and technology consultancy to London SMEs and charities. Determined to ‘Exhilarate your Business”, On Line Computing compliments its services with expertly written how-to content through its website, Youtube videos, social media and newsletters.

Their Managed Services comprise of four parts: Proactive Technology Management – problem prevention through server monitoring every minute; Network Administration - telephone support and monthly onsite visits; Reactive Support Services – problem isolation and resolution; and Technology Consultancy – Independent strategic IT planning for SMEs and Charities. The company also provides Military Strength remote data backup through their DataGrid. Their “how-to” content is focused on improving the success of today’s business in areas of information technology, enterprise and finance.