Sales People Un-fairly Blamed For Customer Rage

The growing customer rage against Australian businesses is not the fault of the sales people.
 
Aug. 23, 2010 - PRLog -- The growing customer rage against  Australian businesses is not the fault of the sales people.  It is the CEO and managers of the companies that is responsible for the customer rage and lack of customer service, not the sales people who are on the front line dealing with customers.

David McMahon, a leading Technology and sales marketing consultant says “Businesses spend millions on advertising trying to talk to their customers, and when the customer does get in touch the company forces the client to use automated technology systems that do not work.”  

A recent study** of enraged customers from the U.S., Australia, Thailand and China found in one of the leading cases that customers could become so infuriated at a perceived lack of customer service that they may verbally or physically attack employees, or damage corporate property. It was found that such incidents usually were preceded by a series of interactions with the firm which were perceived as insulting or threatening by the customer.

“Technology is scary for many customers and sales people.  Experience shows that technology will lose you more sales and make customers angry when not used correctly”  said David McMahon.

Crocodile Marketing http://crocodilemarketing.com combines automated computer technology with sales physiology to provide Automated Sales Training for sales professionals and business owners. The company has an in-depth knowledge of sales marketing, CRM, automated sales systems, social media and mobile devices.  

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For an interview contact David McMahon on  07 5630 1155
For Information on Automated Sales Training visit http://CrocodileMarketing.com

** Case Study: Title: Customer rage: Triggers, tipping points, and take-outs.
(Link http://espace.library.uq.edu.au/view/UQ:185656)

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Crocodile Marketing - You get more sales with proven sales training and sales marketing strategies using the latest sales technology, social media and CRM. Sales Training available in Brisbane, Sydney, Melbourne and Gold Coast.
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