Keep Customer-Facing Staff Motivated and Customers Loyal

Aug. 23, 2010 - PRLog -- Research shows that there are clear connections between a company's service excellence and its overall success. In fact, some 95 percent of customers with problems whose issues are resolved quickly say they will do business with that company again.

So take a moment during Customer Service Week (October 4 - 8, 2010) to recognize and reward the people within your organization who, over the course of the year, have provided excellent service to customers.

Here are four simple ways to say 'thank you' from the Customer Service Group, sponsors of Customer Service Week:

* Send hand-written thank you cards to frontline staff at their homes.

* Record a thank-you message on each reps voice mail during Customer Service Week.

* Present frontline staff with Certificates of Appreciation during Customer Service Week.

* Host an informal breakfast and ask your president or CEO to thank your staff for their valuable contributions.

To learn more about Customer Service Week and how you can thank your staff today, visit http://www.CSWeek.com.

# # #

About Customer Service Group

The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.

More information is available at http://www.CustomerServiceGroup.com.

Customer Service Week Sponsors

International Customer Service Association
Customer & Integrated Services
International Customer Service Professionals

Who Celebrates

Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others.