Customer Service Week Again Tops List of Tools Companies Use to Motivate Customer Service Employees

Aug. 19, 2010 - PRLog -- Once again, Customer Service Week topped the list of tools that are used to recognize, reward and motivate customer service reps.

Industry publication, "Customer Service Newsletter" reports that 63 percent of the companies participating in its 2010 Compensation and Incentive Survey celebrated the week.

Survey participants were asked to indicate which tools they used from a list, which included Customer Service Week celebrations, gift cards, traditional recognition programs, peer-to-peer recognition programs, time-off awards, merchandise awards, small cash awards, dining certificates, and travel awards.

Customer Service Week continues to top the list and to provide an important tool for motivating frontline staff. Customer Service Week is celebrated annually during the first full week in October. This year's celebration is October 4-8, 2010.

For additional information on Customer Service Week and how to celebrate, visit http://www.CSWeek.com.

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About Customer Service Group

The Customer Service Group has sponsored Customer Service Week since 1991. Each year, the Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.

More information is available at http://www.CustomerServiceGroup.com.

Customer Service Week Sponsors

International Customer Service Association
Customer & Integrated Services
International Customer Service Professionals

Who Celebrates

Each year thousands of companies across the United States and around the world celebrate Customer Service Week. They represent leading financial, healthcare, insurance, manufacturing, retailing, hospitality, communications, not-for-profit and educational organizations, as well as government agencies and others.