Aug. 19, 2010
-- Designed to be simple to use, highly reliable and produced with the most robust technology, KLIX vending machines (http://www.klix.co.uk/)
really do work as hard as you do. On the rare occasion that they need a little extra assistance, Mars Drinks has a dedicated team to ensure normal service is resumed as quickly as possible.
Just a phone call away, our expert service team has the knowledge to help keep your KLIX machine running smoothly. If the problem can’t be fixed over the phone then one of our engineers is sure to be with you within eight hours or less.
We have 60 committed field-based engineers on the road able to reach you with ease - wherever you may be based. Each engineer is dedicated to a specific area, so is able to offer a truly personalised service.
Employed directly by Mars Drinks, they know exactly how your coffee vending machine (http://www.klix.co.uk/support
) works and have the right solution for you. Highly trained and fully equipped with a whole array of spare parts our technicians can fix the problem on the spot - in fact, 97% of machines are fixed first time. If you happen to be one of the 3% with a slightly trickier problem requiring a more unusual part, our after-care team can have the missing piece with you within 24 hours.
Even the best equipment requires occasional attention if you are going to enjoy the very best drinks. Our engineers take the time to get to know what you and your company needs so they’re perfectly placed to keep you updated with all the latest news from KLIX.
Mars Drinks office vending machines (http://www.klix.co.uk/about-klix
) are designed to be a helpful and reliable member of your team, which is why we believe it’s essential to make the maintenance as easy as it is to enjoy your favourite drink. Whether our team is delivering a new machine or updating you on the latest news from KLIX, we strive to provide an excellent service that lasts way beyond the initial installation.