Market Report, "Decision Matrix: selecting a speech analytics vendor", published

Aug. 17, 2010 - PRLog -- This report explores the competitive dynamics within the contact center speech analytics market, and helps businesses select a vendor based on its technology strength, reputation among customers, and impact on the market. Ovum provides a complete view of vendor capabilities and advises on those that businesses should explore, consider and - most importantly - shortlist.

For more information or to purchase this report, go to:
-  http://www.fastmr.com/prod/76348_decision_matrix_selecting_a_speech_analytics_vendor.aspx

Report Table of Contents:

Executive summary
In a nutshell
Ovum view
Introduction
Speech analytics defined
Competitor landscape
The leading speech analytics vendors include both suite WOTs vendors and point solution players
Each vendor uses a different approach to technology
Calabrio, CallCopy, and Envision are recent entrants to the market
As the market matures there are opportunities for niche consulting firms
The market is likely to become more competitive as it grows
Decision Matrix
The speech analytics Decision Matrix
Market leaders: NICE, Verint
The challengers: Nexidia, UTOPY
The prospects: Calabrio, CallCopy, Envision
Market leaders
The leaders' radars
Market leaders: technology assessment
Market leaders: end-user sentiment
Market leaders: market impact
Vendor analysis
Calabrio: speech analytics profile
Recommendation: explore
CallCopy: speech analytics profile
Recommendation: explore
Envision: speech analytics profile
Recommendation: explore
Nexidia: speech analytics radars
Recommendation: consider
NICE: speech analytics radars
Recommendation: shortlist
UTOPY: speech analytics radars
Recommendation: consider
Verint Systems: speech analytics radars
Recommendation: shortlist
Core technology provider
Aurix: speech analytics radars
Other notable speech analytics providers
Autonomy etalk
CallMiner
Summary
Appendix
Further reading
Definitions
Summary scores
Ovum ratings
Extended methodology
Technology assessment
End-user sentiment
Market impact
Sources

List of Tables
Table 1:  The leading speech analytics vendors
Table 2:  Speech analytics vendors Decision Matrix
Table 3:  Speech analytics Decision Matrix: vendor scores summary

List of Figures
Figure 1:  Speech analytics Decision Matrix
Figure 2:  Market leaders analysis: technology assessment
Figure 3:  Market leaders analysis: end-user sentiment
Figure 4:  Market leaders analysis: market impact
Figure 5:  Nexidia radars
Figure 6:  NICE radars
Figure 7:  UTOPY radars
Figure 8:  Verint radars
Figure 9:  Aurix radars

About Ovum

Ovum fully understands convergence across telecoms, IT services and software. They invest heavily in researching what is happening in a market that is dynamic and full of risk and reward, analysing the changes and identify the threats and opportunities ahead for their clients. Ovum's team has extensive experience in the sector and is dedicated to 'getting closer' - to the industries they advise on, to the people they work for, and ultimately to the real issues determining how ICT markets behave. Ovum maintains a fluid, highly collaborative structure that brings the right range of expertise to each situation.  View more research from Ovum at http://www.fastmr.com/catalog/publishers.aspx?pubid=1006

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156.

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Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.