Happy Employees Mean Happy Customers – Celebrating Customer Service Week Can Help

Organizations around the globe turn to Customer Service Week to keep customer-facing staff motivated and customers loyal.
By: Sharon F. Benigson, Customer Service Group
 
Aug. 16, 2010 - PRLog -- Study after study has shown that happy employees lead to happy customers, and happy customers are loyal, long term customers and strong advocates for your organization.

Keeping frontline customer service and support staff happy and motivated is no easy task in today's atmosphere of down-sizing, right-sizing and doing more with less. To keep these vital workers fully engaged and motivated, organizations are turning to Customer Service Week.

Celebrated annually during the first full week in October, Customer Service Week is the premier event for organizations in all industries to honor the people who serve and support customers.

Event Gold Sponsor, Kate Nasser — The People-Skills Coach, notes that, "Customer Service Week gives businesses a proven way to celebrate their customer service and customer care reps AND to inspire them to greater heights. Customer service is a much tougher job than it appears and this celebration refreshes the spirit."

For more information on Customer Service Week, please visit: http://www.CSWeek.com

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About Customer Service Group

Each year, the Customer Service Group creates a new theme and logo for the week and provides information, resources and inspiration to help companies celebrate.

In addition, the Customer Service Group provides a wide range of management and training materials designed to improve service levels, productivity and performance in the customer contact center. These include books, print newsletters, benchmarking studies, and free email newsletters. More information is available at http://www.CustomerServiceGroup.com.

About Kate Nasser

For over 20 years, Kate Nasser has delivered professional people-skills training and coaching to diverse industries and teams for a feast of success in teamwork, customer service and leadership. Kate focuses on communication skills that bridge the gaps of diversity, personality types, and geographic differences.

Visit The People-Skills Coach to see how Kate can help your team: http://www.KateNasser.com
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Source:Sharon F. Benigson, Customer Service Group
Email:***@csweek.com Email Verified
Zip:07005
Tags:Customer, Service, Training, Management, Reps, Motivation, Reward
Industry:Service, Marketing, Business
Location:Boonton - New Jersey - United States
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