Customer Insight in Public Services

Aug. 12, 2010 - PRLog -- In light of the current financial pressures there is even more emphasis on local authorities and their partners to use customer insight to make informed decisions about what services to deliver, and where.

With budget cuts looming hear how Total Place pilots and Customer-Led Transformation Projects have developed models for enabling different public services to work together to deliver services that are more customer-centric and efficient.

Showcasing expert speakers and best practice case studies, key issues to be addressed at the conference include:

• Customer Insight in the context of Total Place
• Sharing insight on joint customers with different public sector partners
• Developing an effective regional customer insight strategy
• Building the business case for customer insight by identifying efficiency savings
• Learning lessons from the private sector
• Customer insight and social media projects at a local level.

Keys speakers for this conference includes:

(1) Chair: Peter Sloman - Chief Executive, Oxford City Council and Chair (Local Government Customer Insight Forum)
(2) Siobhan Coughlan - Programme Manager, Service Transformation ( Improvement and Development Agency)
(3) Michele Ide-Smith - Web Development Manager, (Cambridgeshire County Council)
(4) Jo Herlihy - Customer Insight Manager, (Nottinghamshire County Council)
(5) Paul Merrett - Project Manager, (Improvement and Efficiency West Midlands)
(6) Tony Hinkley - Electronic Service Delivery (esd) Toolkit Manager, (Improvement and Development Agency)
(7) Sally Chivers - Chief Inspector, (Leicestershire Constabulary)

Attend this timely conference to ensure services provided in your area are relevantly targeted to your client base, accessible and efficient.

For more information and to book a place for this incisive Customer Insight event, please follow the link below:
http://www.capitaconferences.co.uk/public-sector-conferen...

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