Voiance Language Services, one of the leading providers of Over-the-Phone Interpretation services in the United States, announces a webinar presentation featuring Jeanne Bliss, customer experience expert and nationally acclaimed author. In the webinar, Jeanne will share five key decisions companies can make to increase customer loyalty and become “beloved”.
The webinar will be based on anecdotes and suggested actions from Jeanne’s recent best-selling book, I Love You More Than my Dog: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad.
Webinar attendees will learn:
• How your decisions today can earn your company beloved status
• What decisions beloved companies make to honor employees and customers
• How beloved companies have clarity for how they impact customers’ lives
• How companies decide to drop the corporate veneer and bond personally with customers
• What decisions drive reliability, peace-of-mind and growth
• How companies decide to make saying “sorry” an important “peace process”
The webinar presentation will take place on September 28, 2010 at 1pm ET. Registration is free and can be accessed at www.voiance.com. The first twenty webinar registrants will receive a complimentary copy of Jeanne’s book.
About Jeanne Bliss
Jeanne Bliss is a customer experience expert with over 25 years of experience as a Customer Experience Executive with major U.S. companies such as Microsoft, Land’s End, Coldwell Banker Corporation, Mazda Motor of America, and Allstate. Jeanne has authored two books and is the founder of CustomerBliss, an organization which aims to create clarity and an actionable path for driving customer loyalty and satisfaction commitment into business operations.
Voiance Language Services provides multilingual support in over 150 languages to companies operating customer contact centers. Voiance services facilitate communication between you and your customer, resulting in higher customer satisfaction and retention. Voiance, through its parent company CyraCom International, Inc., has been in business since 1995 and is one of the largest providers of Over-the-Phone Interpretation services in the United States.
For more information regarding Voiance's suite of telephone and video interpretation, document translations and interpreter assessment and training services, please visit www.voiance.com or call 1-866-742-9080.