Aspect and Nihilent support 2nd Annual Customer Retention, Satisfaction & Loyalty for the Financial

Aspect and Nihilent have announced their participation as one of the lead sponsors at the 2nd Annual Customer Retention, Satisfaction & Loyalty for the Financial Services 2010. The Conference is scheduled to take place at Le Royal Méridien in Mumbai
By: i Group
 
Aug. 5, 2010 - PRLog -- Aspect Software, Inc., the founder of the contact center industry, is the world's largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing.

Nihilent (www.nihilent.com) is a global consulting and solutions integration company using a holistic and systems approach to problem solving. Nihilent's portfolio comprises a wide range of consulting-led services based on its proprietary MC3 TM framework, enabling change through people, process, technology and knowledge for achieving sustained performance for its clients.

Speaking on their participation, Ms. Shilpi Gupta said, "We're very pleased to take part in the 2nd Annual CRSL 2010 as it is appropriate for a company like ours. After the world economic crisis, the Indian Financial market has seen a growth and our participation 2nd Annual CRSL 2010 shows our commitment to supporting the financial institutions in India"

L C Singh, President and CEO of Nihilent added, "The financial services industry is increasingly becoming aware of the importance of closing the gap between the customer promise and the delivered customer experience. I am delighted to speak at the conference and share why and how companies need to listen to the right signals from their customers and accurately measure customer loyalty."

The 2nd Annual Customer Retention, satisfaction and Loyalty will take an in-depth look at how institutions are developing and adopting Customer Relationship Management and Customer Experience Management approaches in order to enhance customer relationships and maximize customer retention as well as customer lifetime value. Building and maintaining profitable customer relationships can result in a win-win situation for both - the institution and the customer. By providing customers with the services and experiences they seek, organizations can ensure that they remain both profitable and loyal.

Over 100 top level Executives along with the Heads of Customer Service, Customer Care, Customer Satisfaction, Customer Management and Customer Loyalty from all over India are getting ready to gather in Mumbai this August for the 2nd Annual Customer Retention, Satisfaction and Loyalty in Financial Services. The two day conference will emphasize on education, interactive discussions, speed networking, exchanging new ideas and analyzing the skills of the attending delegates.

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i Group provides business executives around the globe with tailored practical conferences, large scale events, topical seminars and in-house training programs, keeping them up-to-date with industry trends, technological developments and the regulatory landscape. i Group’s large scale events are market leading “must attend” events for their respective industries. i Group leverage a global research base of best practices to produce an unrivalled portfolio of Events.

i Group invites business leaders to share insights, expertise and solutions to business challenges at our conferences, giving attendees cutting edge information they can use immediately. i Group also ensures our delegates are introduced to inspiring thought leaders and stellar speakers. We deliver thought provoking, unbiased, information through an optimum mix of conferences, tradeshows, workshops, seminars and study tours, attracting a dedicated group of top decision makers year in and year out.
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Source:i Group
Email:***@igroup-events.com Email Verified
Zip:560029
Tags:Aspect, Nihilent, Customer Retention, Satisfaction & Loyalty, I Group
Industry:Banking, Insurance, Business
Location:Bangalore - Karnataka - India
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