UK Marketing Firm - Negative Feedback – Parker Worldwide

Aug. 4, 2010 - PRLog -- Competition for similar services and products is overwhelming. Clients and prospects now need to rely on the trustworthiness and respect of the people and companies with which they want to conduct business.

In order to get ahead of your competition, you need to hear what your clients and prospects are saying about you – especially the negative comments.  Make this an opportunity for your company to gain their trust and respect.  Use this time to show that you heard them and you are making changes and putting in measures to prevent this happening again in the future.

Frequently describe the changes you are making and your timeline – keeping everyone in the loop. Use your marketing outlets to promote the resolution to these issues once complete.  Allow your clients and prospects the opportunity to reap the rewards of hanging in there while you were making the necessary changes.  Invite them back with valuable incentives or other similar rewards and ask them to talk about their experience. Only use feedback which is honest and direct, many negative blogs and comments are only harmful competitors using dirty tactics to prevent your market growth. This is should show you that you have something they don’t and to continue on with your good work.

Why not ask what changes your clients and prospects would like to see?  What a great reason to stay in front of these groups and interact.

You will start to learn what’s really important to your clients and prospects and, by putting it to use, you will gain their trust, respect and future business.

Parker Worldwide Ltd  “delivering today whilst creating for tomorrow”
www.parker-worldwide.co.uk
02380 381080

Parker Worldwide please help keep UK SCAM FREE!

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Parker worldwide ltd was established to service an indentified gap in the market for quality face to face customer acquisition teams in the UK and Europe.