HelpDesk OSP can be used with Outlook Web Access, which is especially useful for a team that is distributed to different places or when members work away from office. When the e-mail threading is enabled, all e-mails concerning the same case are added to the first ticket, where they are saved chronologically and easily can be reviewed and commented on by all staff.
The application can be left running on a server, where it converts e-mails to tickets automatically around the clock. A Settings form in Outlook handles the connection between Outlook and SharePoint/Office Live, and the admin configures it for all subsequent users. The login details to the SharePoint site can be saved, and the password is encrypted for best security.
When HelpDesk OSP has been used for a while performance can be studied in the powerful integrated statistics tool, OLAP Reporting Tool. That way the application also facilitates business intelligence.
The fully functional version of HelpDesk OSP can be freely downloaded from the kalmstrom.com website and evaluated for 30 days without any obligations. Please visit http://www.kalmstrom.com for details.
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kalmstrom.com Business Solutions is a Swedish brand for well functioning and documented add-ons to Outlook, Excel and SharePoint. The common theme for all the kalmstrom.com products is that they add a bit of functionality on top of Microsoft Office.