Members Give Hudson Health Plan Highest Grades According to a New Survey

July 30, 2010 - PRLog -- Tarrytown, NY…Good health plans rank well in some areas. Great health plans excel in almost all areas. So it’s no surprise that a recent Consumer Assessment of Healthcare Providers and Systems (CAHPS®) survey of Medicaid plan members conducted by the New York State Department of Health shows that Hudson Health Plan significantly outperformed average state scores in seven of nine key measures. No other plan performed better.

“While patients value good medical care, they also want a health plan that respects them and serves them well,” notes Georganne Chapin, President & CEO of Hudson. “Our staff and our providers care about our members, and are committed to providing excellent service. This survey confirms that this is exactly what we do.”
   
New York State conducts a CAHPS® survey of Medicaid plan members every two years. In 2009, it surveyed 19 different plans. It asked 1,500 members of each plan to rate their experience with the care given by their doctors and the services provided by the plan. In seven key areas, Hudson outscored the state average, including:

Getting needed care (usually or always)
Getting care quickly (usually or always)
Customer service (usually or always)
Rating of personal doctor   
Rating of specialists seen most often
Rating of all health care
Rating of health plan                                                 

   In addition, Hudson members gave the plan the highest ratings in the state for both their children’s health plan and the health care their children receive.

Ms. Chapin notes that Hudson regularly gets high marks for quality of care in statewide HEDIS® and QARR reports, which track a plan’s performance on important preventive and chronic care measures. “Our staff and physicians strive hard, day after day, to provide access to excellent health care for our members,” she says. “We are truly gratified to see official recognition of the results of their hard work.”

About Hudson Health Plan
Founded in the mid-1980s by a coalition of community health centers, Hudson’s mission statement is "to promote and provide access to excellent health services for all people." The Tarrytown-based not-for-profit organization provides comprehensive medical and dental coverage to more than 100,000 members in New York’s Hudson Valley. Hudson has been driving health care innovation by developing technology to support clinical quality initiatives and to streamline the enrollment process for Medicaid Managed Care, Child Health Plus, and Family Health Plus. According to A Consumer’s Guide to Medicaid Managed Care in the Hudson Valley, it has earned the highest ratings in overall satisfaction among Medicaid Managed Care members in the Hudson Valley region every year since 2003.

Hudson Health Plan is the winner of the 2010 Platinum Award for Overall Case Management from the Case Management Society of America’s Case in Point Magazine; the Case Management Society of America 2007 Award for Excellence in Medication Adherence Management; the 2006 Poughkeepsie Journal Diversity in the Workplace Award; the 2005 Dr. Martin Luther King Jr. Corporate Award for Diversity from the YWCA of White Plains and Central Westchester; the 2005 Advancements in Health Care Award from Hudson Valley Life and Hudson Valley Parent; and the 2003 Community Leadership Award from The New York Health Plan Association. Visit Hudson on the Web at www.hudsonhealthplan.org.