“By offering our owners the latest in online scheduling, convenience and benefits, we’re moving towards more high-end customer service options previously reserved for the luxury markets. In the comfort and convenience of their home, or anywhere they have internet access, our customers can view the full range of service options and pricing recommended for their vehicles by make, model, mileage and even VIN number,” said Barry Ratzlaff, director of service operations of Hyundai Motor America. “Hyundai is dedicated to delivering an excellent customer experience through increasing customer connectivity to Hyundai and its dealers and Xtime is helping us achieve this goal.”
“The Electronic Service Menu rollout is the first step in delivering all the benefits of Xtime’s comprehensive fixed operations platform to Hyundai’s customers and Service Managers,” said Neal East, CEO of Xtime.
In Phase II, Xtime will integrate Electronic Service Menus with Online Service Scheduling. This advanced offering instantly informs Hyundai’s customers of the factory recommended services specific to their vehicles, allows customers to reserve the time and resources required to perform these services, and prints itemized service menus on demand—all done online and through an easy to use web interface. Phase II also includes personalized appointment notifications, service recommendations and repair status sent by email and text.
Phase III will rollout Xtime’s complete Fixed Operations Product solution which automates and integrates Electronic Service Menus, Online Service Scheduling, dealership and call center scheduling, email/text-based service marketing, comprehensive shop control, greeter boards, management reporting and certified DMS connectivity on a unified web-based platform. By providing these features in a single, affordable solution, Xtime’s Fixed Operations Product solution further improves the customer’s service experience and generates increased service and parts revenue for dealerships and manufacturers.
“In 2010, the automotive industry will continue to focus aggressively on customer retention and service profitability,”
HYUNDAI MOTOR AMERICA
Hyundai Motor America, headquartered in Fountain Valley, Calif., is a subsidiary of Hyundai Motor Co. of Korea. Hyundai vehicles are distributed throughout the United States by Hyundai Motor America and are sold and serviced through about 800 dealerships nationwide. All Hyundai vehicles sold in the U.S. are covered by the Hyundai Assurance program, which includes the 5-year/60,000-
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Xtime is the leading provider of hosted Customer Relationship Management (CRM) software for automotive service departments in North America and Canada. Xtime has enrolled over 2,500 dealerships since the launch of its ServiceCRM™ platform and is the exclusive or preferred provider for many of the leading global automotive manufacturers, including Lexus, Toyota Canada, BMW, Mercedes-Benz, Nissan, Infiniti, VW, Audi, Chrysler, and its newest customer Hyundai. Xtime is also the trusted choice for many of the industry’s leading dealership groups, including AutoNation, Group 1 Automotive, Sonic Automotive, West Herr, Luther, Ferman and Checkered Flag. Privately held, Xtime is a profitable and rapidly growing company whose investors include Draper Fisher Jurvetson, Saints Capital and RPM Ventures. Xtime is based in Redwood Shores, California and can be reached at (650) 508–4300 or http://www.xtime.com.