TechTeam Global to Help Europcar Improve and Expand IT Service Desk Support

PRLog (Press Release) - Jul 07, 2010 -
BRUSSELS, June 23 /PRNewswire/ -- TechTeam Global, Inc. (Nasdaq: TEAM), a worldwide provider of information technology outsourcing and business process outsourcing services, announced today that it has won a three-year contract to provide service desk support to Europcar, the European leader in passenger car and light utility vehicle rentals. Under the agreement, TechTeam will help Europcar standardize and optimize its existing IT service desk operations and will also provide incident overflow and night-hour support to augment Europcar's service desk.  


   TechTeam's service desk will deliver support in English and French and will extend Europcar's service desk coverage to 24x7. In addition to improving service levels and enabling late-hour support for European end-users, TechTeam's service desk will allow Europcar end-users in Australia and New Zealand to receive fast and efficient service during their normal business hours. TechTeam will also staff a service management function to drive continuous improvement and ensure seamless execution across both Europcar's internal service desk and the supplemental TechTeam operation.


   "As our company continues to grow, we must expand our service desk coverage and increase effectiveness in order to provide our end-users with the top quality support that they need," said Kurt Deli, chief information officer of Europcar. "TechTeam brings the capabilities and expertise needed to help us improve our IT service management and to meet the expanding needs of our end-user customers worldwide."



   "We look forward to working closely with Europcar to help them industrialize service delivery – enabling higher quality of service, cost savings and greater scalability – in support of their business goals," said Gary J. Cotshott, president and chief executive officer for TechTeam Global, Inc.