Answering Service uses Twitter to Interact with Clients

June 28, 2010 - PRLog -- AnswerFirst Communications, an international telephone answering service and customer service solutions company specializing in answering & messaging services, virtual receptionist and contact center solutions, announced this week that they are utilizing Twitter to broadcast network status updates, special promotions, general business tips and other information to their client base.

Jim Smith, AnswerFirst's Director of Inside Sales said, "Twitter is a simple yet powerful channel of communication between us and our clients.  It's easy to use and easily accessible but the simplicity of its real-time broadcast format is very robust.  If one of our internet service providers goes down, then we can still update our Twitter account via a mobile phone.  This feature allows our IT department to keep our customers informed during transitions or outages.  We've also used our Twitter account to announce breaking news, new services and special promotional rates.  And, since the majority of our client-base consists of business owners or management, we've also included a lot of business & marketing tips. None of our competitors are using Twitter like we do and we know that it's just one more benefit of using our answering service."

James Cass, Director of IT at AnswerFirst, stated, "Integrating Twitter into our daily operations was simple and it's been a useful tool, not only for staying in contact with our clients but also for communicating infrastructure changes and issues within our organization.  We have a lot of remote operators who rely on our infrastructure to do their jobs.  We use internal chat and e-mail for communicating with these employees but, we've been able to use Twitter for further redundancy and for last minute announcements about network performance or changes.  Our employees have found that checking our twitter account is easier and faster than making a phone call.  Also, Twitter continues to add new functionality to their service and we're excited to learn about and utilize these new features in a way that allows us to improve communication with our clients and employees."

AnswerFirst is based in Tampa, FL and provides answering services, appointment scheduling, reservation taking, technical support, customer care, order entry and contact center solutions to businesses in any industry throughout the world.  For more information about their services visit their website.

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AnswerFirst Communications is a Tampa, FL based answering service providing answering services, messaging services, call center solutions, virtual receptionist services, scheduling, reservations, order entry, customer service solutions and more.