GBH & TechShield Services have achieved a rating of over 95% for the 3rd year in a Row!

June 28, 2010 - PRLog -- The results are in… For the 3rd consecutive year, 95% of GBH customers have rated our TechShield support service experience “Very or Extremely Satisfying”. These scores are based on all segments of pre and post sale support including pre-installation, on-site support and post sale phone support. GBH customers were surveyed by the Boston Research Group on behalf of Polycom.  The results indicated that in addition to customers being extremely pleased with GBH technical support, over 94% of customers would continue to use GBH to support their future Polycom equipment installations.
GBH also received scores over 90% on the following support segments:
•   Pre-installation information and support
•   Support during product installation
•   Ability of phone support to diagnose hardware problems

“We are pleased that so many clients continue to recognize TechShield Services and the un-matched level of support they receive from our staff,” said Von Bedikian, President of GBH Communications. “We want our customers to get the most out of their conferencing equipment and we are here every step of the way to assist them with increasing productivity and lowering overall costs,” said Bedikian. GBH also has recently announced their new TechShield Training courses designed to ensure your users are able to increase productivity and overall communications among co-workers, partners and clients.

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GBH - We're helping people and companies be more productive.

Founded in 1986, GBH Communications is a leading provider of conferencing solutions, products, and services, with thousands of successful deployments throughout the United States. GBH partners with market leaders such as Jabra, LifeSize, Plantronics, Polycom, Sennheiser, and others to provide our customers solutions to help increase productivity, lower costs and improve overall communications. In addition, GBH provides the nationally recognized and award winning 24/7 TechShield service and support, staffed by in-house factory-certified technicians.

For additional information or to request a quote on TechShield Support or Training Courses, contact GBH at 800-222-5424.