You Can Please Some of the People, Some of the Time

Every single business (or individual, or organisation) will at some point be criticised. It is tempting, when this happens, to shy away from what you are doing and avoid public attention for a while.
By: N Barker
 
June 28, 2010 - PRLog -- Every single business (or individual, or organisation) will at some point be criticised. It is tempting, when this happens, to shy away from what you are doing and avoid public attention for a while. A sudden unexpected criticism is a great test of the character of a business man, woman or firm, and the way in which they deal with the criticism is often a fantastic indicator of how successful they will be in their future endeavours. All great works come up against challenges, and sometimes these come in the form of ridicule or harsh words. Being able to get past these hurdles is just as important as the ability to overcome any other business obstacle and – just like any other business obstacle – there are proper protocols to be followed in order to limit the damage of negative feedback.
Reputation management is the process of monitoring the media that is associated with your business in order to gather information that might benefit your business in future. It can be used to provide an early warning when your potential customers or clients are questioning the quality of your business (allowing you to adjust your business practice accordingly) and can also help you to maintain a good reputation by assuaging negative rumours at their source, where necessary. The benefit of being aware of what people are saying about your business can never be over emphasised, and the management of your reputation can help you to be more successful in every area of business.
Although you cannot expect to achieve a perfect feedback record – there will always be some clients (or users of your service, or employees) who will not feel good about your business – there is nothing to stop you doing your very best to maintain a good balance between good and bad feedback. By responding intelligently to the feedback you receive, you can adjust your behaviour and change your strategies in order to create a dynamic and successful business system.
The important thing to remember is that you cannot avoid negative feedback forever, so being aware of reputation management techniques is a great way of preparing for any problems that may occur in future. In fact, consistent reputation monitoring can ensure that negative feedback is detected before it spreads and becomes a bigger issue. Don’t let bad feedback worry you – there are ways to deal with it, and it does not need to hold you back. If you need help with reputation management, help is at hand! Click here to talk to us today about making your reputation bullet-proof.
Also, if you found this article interesting, you may also want to take a look at “The Bad Reputation Spiral: Market Share Loss?” and “Are you Losing Sales?”! You can find lots of other great articles about reputation management on this site – or, if you are interested, you can contact us now for some more information. Let us see how we can make your business more successful with a better online reputation.







www.reputation247.com
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Source:N Barker
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Tags:Reputation 24/7, Reputation Management
Industry:Business, Marketing
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