PeopleTech CRM Communications Suite

June 20, 2010 - PRLog -- Peopletech Contact Center CRM is developed on a platform independent spring framework J2EE architecture which can be integrated with any commercial and open source PBX systems. By integrating open source technology, peopletech has come out with a inexpensive - high performance product in the industry which is a much needed solution today for SMEs. People tech Contact Center suite’s Open architecture enables it to seamlessly integrate with any external applications for customers to extend their services over PSTN and Mobile network. (Example:-Payment gateways with IVR).
By integrating MSSQL Suite with People Tech contact Center CRM, our customers can
Get most advanced decision making and BI dashboard reports which is the key for business performance Management.

Competitive Comparison

Peopletech systems provide cost effective Contact Center CRM and IVR solutions to its customers without compromising the Quality and Features which are offered by any other vendor in the same line. To overthrow the telecommunication infrastructure costs, Peopletech integrated its CRM with Popular Open source communication platforms and this integration is regressively tested by Peopletech.

Peopletech choose a robust advance platform, where there are no limitations to expand plus the integration possibility of the product with any legacy systems and latest technology. This feature can bring numerous opportunities with our customers where we can deliver quality, Feature rich product with a low cost and high-quality support backup.  

Peopletech CRM  Module includes the following functionalities.

Outbound calling ,Preview , Progress  and Predective calling
Inbound CRM
IVRS
Voice Broadcasting
SMS
Confrencing and thirdparty transfers
support both TDM and SIP

PeopleTech offers these solutions in Onetime  and Rental Models and inviting resellers all over india to partner with PeopleTech systems.

Business Intelligence Tools

Peopletech  developed Business intelligence products and integrated with Call Center CRM, which can connect to any existing application and database without much change in their infrastructure. This particular product will be much use ful for Decision makers in , Contact Centers, telecommunication companies etc.

Contact :- sales@peopletech.co.in  +91 44 26260810 www.peopletech.co.in

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PeopleTech Systems a leading provider of software and infrastructure solutions for IT and Telecom sectors. Our focus is on enabling enterprises, IT, ITES and Telecommunication companies to deliver voice, data and multimedia services to customers