In a rapidly shifting marketplace, SCC, the leading technology integrator, says suppliers offering IT maintenance and support must compete not only in terms of upfront commercial benefits, but match their competition across an entire range of services including scale, workforce size, geographic reach, reliability and breadth of service.
Reflecting upon the increasingly commoditised nature of the IT support and maintenance market in the UK, Stuart Moore, who heads up Services’ Business Development at SCC, predicts companies will increasingly be forced to compete across the board.
"The managed services industry may have grown on the back of a cost reduction proposition, but today's customers need more than up front savings alone. The relationship between customer and maintenance contractor needs to evolve in tune with the customer’s business strategy and deliver end-to-end service capability with an on-demand, skilled workforce,” said Moore.
"The cost structure needs to deliver benefits throughout the contract and leverage vendor relationships to give the best possible value to customer warranties. Matching the requirements of today's retail and commercial industries is increasingly a challenge that few suppliers have the scale and scope to meet."
SCC reports that as customers become markedly more discriminating, greater effort is required to provide added value. Discerning customers frequently visit workshops to inspect every aspect of a supplier’s facilities, from engineering, through to repairs, recycling & secure disposal. Their aim is to ensure delivery - day or night, 365 days a year – will combine with the necessary scale and capability to support any UK business location.
Moore also stresses the importance of competitive pricing models. SCC adopts a flexible approach to its contracts, ensuring a client derives maximum benefit throughout, irrespective of the level of support required.
"You can’t sign a new deal and then sit on it. The most effective long term relationships that we have developed embrace flexible and transparent pricing to ensure a customer achieves value for money throughout, with visibility of what they are spending, where and when." said Moore.
"In the current climate, the managed services sector has to respond to budget constraints and deliver more for less. SCC’s breadth and scale of operations, end to end service capabilities, flexible cost structure and commitment to performance enhancing SLAs is a proposition that’s both compelling and more than meets today’s competitive pressures."
ENDS
About SCC
A best of breed technology solutions provider specialising in IT infrastructure, SCC has an enviable track record for helping European based companies and government organisations assess, plan, source, integrate and manage their IT infrastructure to deliver technology optimisation and more for less.
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