London, UK , June 9, 2010 PNMsoft’
Atos Origin provides a managed service for the desktop and infrastructure to part of a large government department with over 100,000 staff. As with all government departments, this department expects the Atos Origin Project Management Office (PMO) for the account to deliver to service level targets and improve efficiencies, while delivering good service and innovative solutions to improve the user experience of this department and its agencies.
The biggest challenge was a lack of process visibility, management and reporting information for both the client department and Atos Origin, to enable them to track requests for changes to the department’s IT, which emanated from different parts of this major department.
PNMsoft’s BPMS solution, SEQUENCE, through process automation and utilising the SEQUENCE reporting and monitoring capabilities, allowed the Atos Origin Project Management Office to improve the service delivery performance while reducing internal costs and improving the relationship and customer satisfaction. Some of the main benefits of the project were:
• Improved internal PMO communication and collaboration
• Improved real time management and reporting information
• Reduced administrative and management overhead for the Project and customer
• Reduced administrative overhead costs
• Improved performance of the SLA against contractual KPI’s
• Released revenue bottlenecks, brought forward revenue and used the SEQUENCE MI for accurate forecasting and planning purposes
• ROI 1x8 for the PMO
Atos Origin PMO Director said,”SEQUENCE lets us track the numerous change requests more closely and highlight those that are taking longer than they should to transit the approvals process. In turn we can inform our client both online and individually how their requests are progressing.”
Paul Sheridan, VP Marketing and Sales of PNMsoft, stated “The Request for Change is a fact of life when dealing with large service delivery projects. Manage this process well and the end customer is happy, costs are managed against effective delivery KPI’s, and SLA’s. But if you get it wrong and customer satisfaction drops, costs go up, collaboration breaks down, and contractual penalties affect the profit and margin on the project.”
SEQUENCE provides a total cost of ownership (TCO) advantage to the Atos Origin PMO. SEQUENCE not only performs and reports on the RFC process, but as a Dynamic BPMS platform, this solution allows the PMO to rapidly build line of business (LOB) applications to support other processes such as case management and quality management processes as well as Bid/Tender management. The knowledge transfer around the SEQUENCE product took just a matter of days, and the PMO itself sufficient, again reducing costs of training. The senior PMO management team experienced so many advantages that they have taken the SEQUENCE tool client side and are building and supporting additional processes with the customer now as part of their innovative Atos Origin service delivery.” For the entire case study please see: http://www.pnmsoft.com/
About Atos Origin
Atos Origin is a leading international information technology (IT) services company, providing hi-tech transactional services, consulting, systems integration and managed operations to deliver business outcomes globally. The company’s annual revenues are EUR 5.1 billion and it employs 49,000 people. Atos Origin is the Worldwide Information Technology Partner for the Olympic Games and has a client base of international companies across all sectors. Atos Origin is quoted on the Paris Eurolist Market and trades as Atos Origin, Atos Worldline and Atos Consulting. http://www.uk.atosorigin.com/
About PNMSoft:
PNMsoft was founded in 1996 by experts in human workflow processes and specializes in Business Process Management (BPM) and Workflow Automation solutions for business users. The company is a multi-national enterprise with its headquarters in the UK and a global network of business partners and associated offices. PNMSoft offers the best and quickest ROI for Enterprise and High-end midmarket organizations seeking a high-end BPMS based on the Microsoft stack.
PNMsoft is noted for looking beyond pure software issues, towards concerns such as customization and fast ROI. The company has forged close and long-standing partner relationships, particularly with Microsoft, which has appointed it a Microsoft Gold Certified Partner and the Partner of the year 2009 award finalist. PNMsoft is also a member of the Microsoft Business Process Alliance.
For more information about PNMsoft’s News and Events: http://www.pnmsoft.com/
For Whitepapers on BPM: http://www.pnmsoft.com/
PNMsoft’s Blog: http://www.pnmsoft.com/
For more info please contact:
Emma Chasteauneuf
Business Development, PNMsoft
Tel: +44-1923-813420
emmag@pnmsoft.com
Danny Aronovic
GKS Marketing
Tel: +972-9-899 5813
Cell: +972-50-799 1121
