During the meeting, Mr. Arji engaged with the audience through his expertise in the Moroccan Outsourcing arena, delving into the destinations evolution over the past decade from a “Cost” driven outsourcing hub to a more quality and technical driven one. According to Arji “Moroccan BPO industry started with handling outsourcers simple call center services to more sophisticated IT applications development and technical support growing into other verticals such as automotive and aerospace.”. Arji concluded his speech by mapping the various outsourcing service providers present in Morocco and the role of key outsourcing players like Xceed in establishing industry trends and enhancing the destination’
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Xceed is a global provider of quality, multi-lingual BPO services. We offer integrated customer care, technical support and associated back-office processing to commercial and governmental clients worldwide. Xceed currently has two (2) sites within Egypt with its head quarters located in Cairo’s technology park, The Smart Village. Xceed has an additional contact center, geographically and culturally proximate to Europe, at Morocco's technology park, “CasaNearshore Park”.