"2009 Top Legacy Migration ITO Vendors, Black Book Survey 2009 Results" Published

June 13, 2010 - PRLog -- In 2009, the Black Book ITO legacy migration, systems transformation and IT modernization user survey investigated the customer experience of nearly 400 corporate and organizational decision-makers and influencers.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored for each respective vendor by client type and ranked on a 0-10 scale per KPI.

Key findings

Key finding: most important customer satisfaction KPIs

Customization, client adaptability, reliability and interfaces/integrations are the most important attributes influencing legacy migration ITO clients' satisfaction with their providers.

Key finding: legacy migration outsourcing vendor dissatisfaction is rare among the top ITO providers

Strong dissatisfaction is uncommon in this niche technology support sector, occurring in only 2.9% of the top ITOs.

US clients are among the most satisfied with comprehensive vendors that offer migration services. Strong dissatisfaction with offshore outsourcing vendors was expressed by less than 6.0% of all surveyed clients with 2009 projects.

For more information or to purchase this report, go to:
-  http://www.fastmr.com/prod/61771_2009_top_legacy_migratio...

Report Table of Contents:

INTRODUCTION 5
Legacy migration outsourcing 5
SUMMARY 8
Survey overview 8
Key findings 8
Legacy migration ITO "ì top honors overall 2009 8
Legacy migration ITO "ì top vendor by function 2009 8
BLACK BOOK METHODOLOGY 10
How the data sets are collected 10
Understanding the statistical confidence of Black Book data 10
Who participates in the Black Book ranking process 11
Legacy migration ITO vendor rankings and results, 2009 11
PREDICTED LEGACY MIGRATION ITO GROWTH THROUGH 2010"ì12 12
TOP 20 LEGACY MIGRATION ITO VENDORS 13
STOP LIGHT SCORING KEY 14
Operational excellence of legacy migration ITO vendors 14
OVERALL KPI LEADERS 19
Top score per individual criteria 19
Outsourcing vendors with most top individual criteria scores 20
INDIVIDUAL KEY PERFORMANCE 21
APPENDIX 40
Orbys consulting 40
Disclaimer 40

About Black Book of Outsourcing

BBoO provides the industry‚Äôs only recognized unbiased client satisfaction resource. Their reports aim to help both customer and provider deal with the root cause of relationship issues through the use of standard industry satisfaction measures. Aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global outsourcing service implementation and execution.  View more research from Black Book of Outsourcing at http://www.fastmr.com/catalog/publishers.aspx?pubid=1018

About Fast Market Research

Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.

For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156.