PRLog - June 10, 2010 - ALDERSHOT, U.K. -- Here at Camping World we recognise that online shopping isn't always as easy as simply going to a shop to have a look around. To help our customers, we always try to give as much detail as possible in our product listings as well as rich descriptions to help you chose the right product for you; coupled with multiple high resolution product pictures and easy to use website navigation, we think we've pretty much ticked all the boxes for a great retail website.
But sometimes there's something that you really want to find out before you purchase an item, as it might just be the deciding factor over whether or not it's what you need - so we're here to help: with friendly and knowledgable telephone support always on hand during business hours and email support aiming to provide a response within 24 hours, what more can we do?
A recent straw poll of our customers revealed that an instant messaging service available from every page of the website would give that final communication route that our customers need. The idea is that you can quickly ask a live human operative about details of items, stock availability and delivery times, as well as any other questions you may want to ask.
Camping World now have this system in place. When an operative is available to answer you will see this symbol appear at the top of the site and also underneath the stock options on product pages:
Simply click on the link to open communications and an operative will quickly be connected to deal with your query.
*Please note that the Live Support system is only available when the logo is featured - this means an operative is available to answer your query. During exceptionally busy periods it may not be possible to activate Live Support, but telephone support is always available during business hours.
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CampingWorld.co.uk is one of the UK's best e-commerce sites for camping and leisure retail and ski wear during the winter ski season. Camping World also has multiple superstore sites in Surrey, Sussex and Hampsire and the largest UK outdoor tent display