PhaseWare, Inc. Announces Tracker OnDemand 5.0 Customer Support with SaaS from PhaseWare, Inc.

June 2, 2010 - PRLog -- 2010  PhaseWare, Inc. announces the first web-based customer service and support solution created using rich internet applications: Tracker OnDemand 5.0. We take the feature rich functionality, flexibility, scalability, and ease of use that defines PhaseWare Tracker and provide the software as a service. Unlike some SaaS customer support applications, PhaseWare OnDemand retains the tools and capabilities of our desktop application to completely customize Tracker OnDemand for your business.  PhaseWare used Microsoft’s® Silverlight development platform to create the RIAs required to give Tracker OnDemand seamless desktop-like performance.

Hoyt Mann, President and Co-founder of PhaseWare, Inc. stated, “Our users and prospective customers have been asking for a web-based version of Tracker Customer Service and Support Software. We did not want to offer it unless we could provide the same experience that users have enjoyed with our desk top version.”

Tracker OnDemand also provides the same ease of integration with other applications as the desk top version. In addition, customers can change from desktop to web-based and back with no loss of data. PhaseWare offers the best of both worlds with this newest application in the PhaseWare suite of products.

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PhaseWare, founded in 2005, is a leading provider of Customer Service and Support software applications optimized for the Small and Medium Business (SMB) to deliver robust and financially viable solutions. PhaseWare enables companies to better manage their business processes, reduce operational expenses, and significantly increase the effectiveness and quality of customer service. The PhaseWare Tracker, suite of products is uniquely designed to accelerate implementation. For more go to PhaseWare.com.