The 2009 Black Book of Outsourcing client experience survey investigates a subset of over 131 technology and application outsourcing (AO) contracts held by 57 of the top suppliers for the studios, TV, film and entertainment sector.
The industry encompasses film and television, broadcasting, research, music, home entertainment, merchandising, digital asset management/media delivery and digital rights management clients worldwide.
In order to rank the organizations, 18 key performance indicators (KPIs) are employed specific to infrastructure and AO buyers within the studios, TV, film and entertainment sector, scored on each respective vendor and ranked per KPI.
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Report Table of Contents:
SUMMARY 5
Survey overview 5
Key findings 5
Entertainment ITO - top honors overall 2009 5
Entertainment ITO - top vendor by function 2009 6
BLACK BOOK METHODOLOGY 7
How the data sets are collected 7
Understanding the statistical confidence of Black Book data 7
Who participates in the Black Book ranking process 8
Entertainment ITO vendor rankings and results, 2009 8
TOP 20 ENTERTAINMENT ITO VENDORS 9
STOP LIGHT SCORING KEY 10
Operational excellence of entertainment ITO vendors 10
OVERALL KPI LEADERS 15
Top score per individual criteria 15
Outsourcing vendors with most top individual criteria scores 16
INDIVIDUAL KEY PERFORMANCE 17
APPENDIX 36
Orbys consulting 36
Disclaimer 36
About Black Book of Outsourcing
BBoO provides the industry's only recognized unbiased client satisfaction resource. Their reports aim to help both customer and provider deal with the root cause of relationship issues through the use of standard industry satisfaction measures. Aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global outsourcing service implementation and execution. View more research from Black Book of Outsourcing at http://www.fastmr.com/
About Fast Market Research
Fast Market Research is an online aggregator and distributor of market research and business information. We represent the world's top research publishers and analysts and provide quick and easy access to the best competitive intelligence available.
For more information about these or related research reports, please visit our website at http://www.fastmr.com or call us at 1.800.844.8156.
