Rene’ Isip’s Toyota of Lewisville Receives National Praise in Halls of Congress

May 25, 2010 - PRLog -- Washington, D.C. - Jim Lentz, President and Chief Operating Officer, Toyota Motor Sales, U.S.A., Inc., updated the House Committee on Energy and Commerce Subcommittee on Oversight and Investigations on the substantial progress Toyota has made to strengthen its focus on safety and quality assurance and improved communication with customers and regulators.

In a prepared statement Lentz said, "We are taking major steps to become a more responsive, safety-focused organization – listening more closely to our customers, responding more quickly to their concerns and those of our regulators, and taking concrete actions to ensure that we are among the industry’s leaders in safety."
Before the hearings, the automaker drew significant support from lawmakers and public officials representing states where plants, dealerships and workers are located, including Texas.

Rep. Joe Barton, R-Ennis, the ranking Republican on the House Energy and Commerce Committee, defended the automaker for initiating recalls to correct the problems. Barton and committee member Michael Burgess, R-Lewisville, urged the panel to seek the facts and guard against going "on a witch hunt."

Furthermore Rep. Mike Burgess noted in his comments during a preliminary hearing with Toyota CEO Lentz how well the Toyota dealers in North Texas have handled the recall issues, including and especially his personal experiences at Rene Isip’s Toyota of Lewisville.
Rene’ Isip, Dealer and General Manager of Toyota of Lewisville, appreciated the praise.  “We’ve continued to stay focused on our customers and their safety during the recall.  We’ve tried to quickly provide the answers and the solutions that our customers want, need and deserve,” Isip said.

“It’s good to know that Representative Burgess had an experience that was worthy of sharing with President Lentz,” Isip noted. “Our goal is to continue to deliver a high quality experience each and every day to our customers.”

Toyota's civic advocates are many, and they've been forceful in telling Congress that while safety concerns must be addressed, the company remains "a great corporate neighbor" in communities where it operates like Lewisville, San Antonio and others.
"I ask that Congress be mindful of the many contributions of Toyota to our citizens and of Toyota's record of successfully identifying deficiencies, learning the causes of those deficiencies and correcting them," said wrote Bexar County Judge Nelson Wolff in a letter to key lawmakers.

Texas Gov. Rick Perry, a Republican with primary challengers, has backed Toyota in talks with some members of the state's congressional delegation as well.

Sources: Texas on the Potomac Blog from Chron.com, notes from TADA meetings, Toyota Press Room

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