Follow on Google News News By Tag Industry News News By Location Country(s) Industry News
Follow on Google News | From Humble Beginnings to Unlimited Possibilities:MobilityWorks is a Giant in the Mobility Industry with a Small Town Feel
By: Monique McGivney When walking into the corporate headquarters of MobilityWorks in Akron, OH, you are not hit with a “corporate” Regardless of who you talk with at MobilityWorks, all the employees utter the same words when asked how they are differentiated in the market; committed, friendly, professional, convenience and caring. “Giving personalized and outstanding service” is how Koeblitz defines this difference between MobilityWorks and the competition. He goes on to say, “What we do is so wonderful. It’s such a privilege to be able to offer this service to our customers.” Brian Fiediga, MobilityWorks Corporate Service Manager adds, “If you don’t have good customers, we don’t have jobs, it’s that simple.” Every vehicle that gets delivered to a MobilityWorks dealership goes through a 50 point inspection on the chassis and a 35 point inspection on the conversion. “We make sure stuff is right” says Fiediga. When asked to describe MobilityWorks in one word, Fiediga uttered, “The Best!” A perfect example of MobilityWorks culture and differentiation is their customer of 14 years, Jay Gerycz, who has Multiple Sclerosis. MobilityWorks installed hand controls on Jay’s 1996 Mark 8, his 1999 and 2002 Maxima. Jay now drives a VMI full-size Ford E150 which has a platform lift. When asked why he continues to come back to MobilityWorks he said, “They are nice people and I get good service.” It doesn’t get much more simple than that; doing the right thing, with a smile. Jay summed up MobilityWorks in one word, “Competent, and that means a lot to me.” However, despite Jay’s complete satisfaction and delight with MobilityWorks, even he searched the Internet when he was looking for another wheelchair van. The Internet has changed all our lives from social networking sites like Facebook and MySpace to community sites like Disaboom.com and Wheelchairjunkie.com. The Mobility Industry hasn’t been exempt from this flood of information and over the past ten years. Much has changed because of the Internet, which has caused MobilityWorks to shift their focus. Instead of using traditional ways of getting their name out to customers; direct mail postcards, ads in newspapers and advertising on the television, they focused their marketing efforts online, where customers are typing keywords into search engines like “wheelchair van”, “ramp for minivan” and “scooter lift”. MobilityWorks’ MobilityWorks is a national chain of wheelchair accessible van providers – serving the disabled community with wheelchair accessible lowered floor minivans, full-size vans and commercial fleet vehicles to thousands of individuals and business clients each year. Their latest acquisition, Mobility Conquest, a wheelchair motorcycle, is just another example of the innovation and passion that MobilityWorks has for the disabled community; wanting to give people an active and adventurous lifestyle with safety and style. End
Account Email Address Disclaimer Report Abuse
|
|