Danish IT Support Providers can now offer Managed Services

May 10, 2010 - PRLog -- What is an MSP?
A Managed Services Provider (MSP) can be many things. Put simply, it means offering certain services for a flat monthly fee. Many IT companies already offer Hosted Microsoft Exchange solutions for a recurring monthly fee, so this is a familiar concept.
An MSP can also offer IT services for a flat monthly fee. This can include unlimited email support, unlimited phone support, an agreed number of on-site hours per month or unlimited on-site hours, monthly monitoring and reporting and 24/7 monitoring of the network, servers and PCs.
For the leading MSPs of the world it means offering all of these things as a package which gives your client all the services they need for one flat monthly fee.
How can you benefit by offering Managed Services?
There are numerous benefits to offering Managed Services, both to you as a Service Provider and to your clients.
Recurring revenue
The first, and biggest, benefit is that you will begin to receive fixed recurring revenue every month. This can be very powerful when you are used to billing hourly and dealing with the difficulties of budgeting and planning against the uncertainty of business. It can also be a big benefit for your customer, who can now have an accurate IT budget at the beginning of the year with no unpleasant surprises to come!
Preventative maintenance
Right now, if you are only touching a network when the customer reports a problem, it can be very frustrating. You are constantly fighting fires; this takes time and can be stressful to both you and your customer. With a Managed Services contract, you will be able to provide daily, weekly and monthly preventative maintenance, resulting in fewer fires to fight and less downtime for the customer.
24 -hour monitoring
You will sleep better at night knowing someone is watching your customers’ networks. You will be confident that if there is a problem it will be discovered right away, and that steps to resolve the problem will be taken immediately. You will know the instant a problem occurs, probably before your customer even notices, instead of being called in the morning to rush straight to the customer’s office because a server is down and they are waiting. You can now be notified of the problem when you check your email first thing in the morning and be at the customer’s location when they arrive, to fix it before it ruins their day.
Become an MSP today
Offering Managed Services in Denmark today can be quite expensive. You need a monitoring solution, and the good ones cost a lot of money. You need dedicated hardware to host the solution, with high availability and redundancy to make sure it never fails. You then have to hire a minimum of five technicians so that you have 24-hour coverage of your solution. It is difficult to find the right people, and even more difficult to convince them to work odd hours, overnights and weekends.
Then you need to learn the software and customize it for your needs. You need to make sure you are monitoring the right things, and then spend a lot of time optimizing it so that you are getting only the information you need.
It takes time and money, which you as a business owner don’t have a lot of. So how do you offer these services that will save you time, make you money, and enable you to offer your clients a better level of service?
ORION from O’Reilly Data
That is where O’Reilly Data can help you. We have invested in the best monitoring solution on the market, and we have set it up in a secure datacenter where it is running in a highly available virtual environment.
We have also setup a Network Operations Center in Pune, India where we have highly skilled technicians who are trained in remote monitoring and will offer you superior customer service.
We offer a total solution for you, which you can then package with your services and sell to your customers, to whom we will be invisible. You can outsource as little or as much work as you want to our expert team, leaving you more time for your current customers, as well as time to develop new ones.
Our ORION service offers 24/7 monitoring of your customers’ servers, PCs, laptops and SNMP-enabled networking equipment. We will attempt to resolve any issue that arises remotely. If we are unable to resolve a problem, it will be referred to you and you can make contact with your client. We will take care of Microsoft updates and security patches, and we can include an enterprise-level antivirus solution which can be managed centrally. We can also offer application distribution, upgrades and Microsoft Windows deployment services, as well as image-level backup and off-site backup replication services.
What will this cost you? Starting at 995kr per month per customer (for up to five PCs and one server) you can get all these services and more. You will be able to put together a package for your customer which could bring you three to four times your original outlay.
You can contact Tom O’Reilly by phone at +45 3160 8314 or tom@oreillydata.com for more information. For an instant quote, just send an email with the number of clients you manage and how many PCs and servers each one has. You will receive a risk-free quote within minutes!

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O'Reilly Data offers IT Support to small and medium sized businesses and can take care of small IT projects or offer total solutions for a businesses IT needs. The goal at O'Reilly Data is to offer IT service of the highest quality at good prices.