Teamstudio®, established provider of software and services to the Lotus Notes® community and UK business partner of GEDYS IntraWare, demonstrated the capabilities of GEDYS IntraWare 7’s Service module. The Service module is a specific solution for Service and Helpdesk Management with Workflow processes. Its integrated ITIL Best Practices ensure the optimum deployment of service processes. Visitors to the Teamstudio and GEDYS IntraWare stand saw how “Service” can be adapted to their individual Service processes and how it can increase efficiency. Functionality of this module alone includes complaint, knowledge, contract and inventory management, automating such processes not only saves time, but ensure continuity.
The visitors were enthusiastic about this powerful Service tool, which makes it easy for them to quickly handle customer requests, to shorten their reaction times by clearly defined internal processes and responsibilities, and thus to increase their customer satisfaction.
Also, Richard Finlay begin_of_the_
GEDYS IntraWare 7 “Service” is part of a powerful, modular, multi-functional CRM system, awarded by IBM as “Best Total IBM Lotus Software Solution”. The GEDYS IntraWare 7 product line includes a complete suite for customer care and also consists of efficient tools for Sales and Marketing. With these flexible modules, companies can use professional solutions ranging from address maintenance, electronic customer filing, workflow automation and campaign management, up to sales management with configurable sales methods and ITIL-Helpdesk. In addition, as one of the leading manufacturers, GEDYS IntraWare offers a complete Java/J2EE solution for the office work and contact management, based on the IBM Portal technology. As a one-stop supplier, GEDYS IntraWare offers innovative products from selected manufacturers, which can be integrated ingeniously into the GEDYS IntraWare 7 solution.