“The economic situation in our country has changed the game for everyone” says Mr. Weddle, “and for our customers, it has made them place a greater emphasis on personal relationships in their business transactions. As a result, they seem to be selecting our service over large, impersonal companies because that’s what we provide.” Specifically, he goes on to explain that each customer is assigned a business incorporation specialist who oversees every aspect of their account. Any time the customer calls, the automated phone system recognizes the customer phone from their database and rings their specialists phone without the need for an extension number. This is a significant difference in an industry that is dominated by the large call center mentality where customers get the next available rep. Mr. Weddle added that a large portion of the new customers are coming from accounting firms who are looking for ways to help their customers start a business.
This approach isn’t without its downsides, however. “The cost to us is significant and we still want to maintain a low cost for our customers” says Weddle. “The result is a much lower margin for the company, but the feedback we get from customers lets us know we are doing the right thing”. His company believes this business model will propel them to the top of the industry and they seem happy with the trade off.
In less than 18 months, EZonlineFiling, LLC has gone from obscurity to being a serious player in the crowded online community of business incorporation companies.
According to Weddle the future continues to look bright. He is seeing steady increases in the number of business incorporations each month and his confidence in their ability to grow is soaring.
About EZonlineFiling, LLC EZonlineFiling, LLC, located in Collierville, TN, is a business filing service, providing customers with the ability to complete a new business incorporation, form an LLC or amend their current business online. For more information, visit www.EZonlineFiling.com .
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EZonlineFiling.com is an online incorporation services provider. We provide free educational services and materials for business owners and assist them with the formation of corporations and limited liability companies.