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Emergency CallWorx (ECX), in association with the Alabama SuperComputer Authority, participated in a first of its kind IP-based Next Generation 9-1-1 demonstration last week at the Alabama Chapter of the National Emergency Number Association (NENA) quarterly meeting and smoothly handled the receipt and processing of non-traditional incoming calls using Voice over Internet Protocol (VoIP). This trial included test calls from Chicago terminating in Elmore and Shelby counties and transferring those calls around the state using a state-of-the-
Today, 911 dispatcher’s have access to basic information, name, telephone number and address in most cases even though there are a variety of other devices and capabilities in caller’s hands. However, with this new technology, soon citizens will be able to communicate information visually to dispatchers via other methods such as text messaging or video messaging. The new 911 system will also be able to receive information from Telematics, like OnStar, whenever there’s a wreck. The more information a dispatcher receives, the better the emergency response.
“Emergency CallWorx was created to bring the latest technology to the smallest PSAP while enabling them to participate as a vital part of an integrated statewide, even nationwide response system,” stated Craig Dollar, founder and CEO of Emergency CallWorx. “It was exciting to prove this is now achievable with easy-to-use, affordable products.”
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