Upgrading to BMC Remedy ITSM 7.6 (Webinar)

April 19, 2010 - PRLog -- Topic: Upgrading to BMC Remedy ITSM 7.6
Join us on Wednesday, April 28, 2010
10:00 pm – 11:30 pm IST [4:30 PM GMT]
To check your local time for this webinar, click here




Learn how the leading suite of IT service management applications delivers added value in process optimization to reduce the cost of support, reduce risk of change, and deliver superior customer satisfaction. IT Service Management (ITSM) Suite is the number one choice for enabling ITIL aligned service management processes for the IT department. This integrated suite of service management applications provides seamless, out-of-the box workflow automation within and across key ITIL processes resulting in rapid organizational adoption and process efficiency.
The attendee will hear the best approach for upgrading from BMC Remedy IT Service Management versions 5, 6, 7 or 7.5 to version 7.6.
Agenda For Webinar:

   * Introduction
   * What version you are in?
   * Upgrade Considerations
   * Why Upgrade to ITSM 7.6?
   * Steps in upgrading to 7.6

Speaker’s Profile:
Mr. Amol W.
9+ Years of IT Experience
5+ Years of Experience on BMC Products (Service Support)
Remedy-ITSM configuration and implementation for ITIL Process implementation. (IM, PM, CM, AM, SLM)
CMDB implementation Projects
Integration with various applications like IVR, Patrol, Clear Case-Clear Quest, HR application Implementation of SSO
Beneficial for Below Audience:

   * CIOs, CTOs
   * IT Managers, IT Directors, VP’s
   * IT Infrastructure Manager
   * IT Asset Manager
   * Service Desk Manager
   * Configuration Managers
   * BMC Performance Manager
   * BMC Event Manager
   * BMC Service Impact Manager

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Vyom Labs is "The complete IT Service management solutions company". We offer ITSM services end to end - Training, Consulting and BMC ITSM tool implementation. The best thing is that we offer these services through a combination of onsite and offshore models which help our clients have great quality service at great value.