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Ethos Consultancy wins British Airways Business Opportunity Grant
Dubai, April 5, 2010: Ethos Consultancy has been awarded one of 30 British Airways Business Opportunity Grants as part of an initiative to keep entrepreneurship alive and to help stimulate local business in the UAE. These grants include 10 return British Airways Club World (business class) tickets to be used throughout 2010.
Recognising the impact of the economic downturn on business travel budgets, this award scheme set out to find ambitious businesses across the UAE that would benefit from free travel for one year to help support their business goals and seek out new opportunities. This grant will offer Ethos the opportunity to travel overseas and conduct face-to-face business meetings that will result in stronger partnerships, new projects, and revenue for UAE cities.
Robert Keay, Managing Director, Ethos Consultancy had the following to say about his companies recent award win, “We’re extremely pleased and grateful to be one of the 30 UAE Companies selected by British Airways. A grant such as this will be instrumental in helping my business grow and build fundamental lasting relationships.”
2010 will be a year of growth and expansion for Ethos Consultancy, as demonstrated in their British Airways award submission. Three of Ethos’ main 2010 objective being:
1. To increase market share within the Gulf and North Africa region
2. To increase focus towards international customer service benchmarking activities
3. To help appoint and train global Territory Franchise Partners on behalf of The International Customer Service Institute – leading by successful example
The International Customer Service Institute (TICSI) appointed Ethos Consultancy as their Middle Eastern customer service consultancy partner in 2005. Since this time, Ethos has proved its commitment and skill by implementing and assessing many private and public sector clientele against The International Customer Service Standard, TICSI’s cornerstone product.
As a result of continued success, Ethos is now responsible for helping TICSI identify, build, recruit and train suitable customer service consultants across the globe to become productive and efficient TICSI Territory Franchise Partners. Targeted countries include:
- UK
- USA
- Canada
- Australia
- New Zealand
- Singapore
- KSA, Kuwait and Bahrain
About Ethos Consultancy
Ethos Consultancy specialises in delivering excellence in customer service solutions across the Middle East. At Ethos, we believe customer service is one of the most important key factors differentiating business performance and success between competitors. As a result, Ethos Consultancy has developed a range of customer service orientated products and solutions that help clients achieve a sustainable competitive advantage in the field of service quality. By positioning excellence in customer service as a competitive differentiator and sustained value driver, Ethos helps its clients intensify the customer experience, reinforce ongoing customer loyalty and maintain healthy profitable growth.
www.ethos.ae
